Similar to how the Industrial Revolution automated muscle and physical labor, the new wave of digital labor, robotic process automation, artificial intelligence, and machine learning – collectively called intelligent automation – enables a whole new way of automating and augmenting knowledge work.
In this podcast, Tracy Benard KPMG’s Advisory National Managing Partner, and Cliff Justice principal and U.S. Leader of KPMG’s Cognitive Automation and Digital Labor practice, sat down to discuss:
- why intelligent automation implies massive change to every fiber in an organization’s fabric (e.g., – traditional operating models, risk calculus, talent management, processes, technology, sourcing strategy, and operational support structure) and how the firm’s Cognitive Automation Value Assessment can help companies architect the art of possible for their organization including potential use cases, and the overall business case for change
- why integrating digital labor into middle- and back-office functions – e.g., tax-efficient supply chains, pricing strategies, data and analytics, and employee engagement – is key to improving the customer experience in the ever-evolving digital world
- why now is the right time to begin having a broad, ethical discussion about the impact of intelligent automation on business, society, and public policy.