Organizations around the world are excited about the benefits that all types of intelligent automation – ranging from basic robotic process automation (RPA) to artificial intelligence – can deliver. Indeed, many enterprises are making pocketed investments, primarily within specific functions or business lines, to understand the different types of value they can drive with automation.
But today, only a handful are looking at intelligent automation through an ethical compass lens to balance the impact it will have on their workforce, community, customers, and shareholders against the value they expect to derive from it. The earlier enterprises begin aligning leadership from the top down to view wide-scale automation as the next generation of corporate responsibility, the better off they’ll be in the long run.
In this podcast, Todd Lohr, the leader of intelligent automation efforts for KPMG in the U.S., sat down to discuss: