PODCAST

Intelligent automation and the need for an “ethical compass”

Todd Lohr looks at intelligent automation through an ethical compass lens to balance the impact it will have against the value expected to be derived from it.

Organizations around the world are excited about the benefits that all types of intelligent automation – ranging from basic robotic process automation (RPA) to artificial intelligence – can deliver. Indeed, many enterprises are making pocketed investments, primarily within specific functions or business lines, to understand the different types of value they can drive with automation.

But today, only a handful are looking at intelligent automation through an ethical compass lens to balance the impact it will have on their workforce, community, customers, and shareholders against the value they expect to derive from it. The earlier enterprises begin aligning leadership from the top down to view wide-scale automation as the next generation of corporate responsibility, the better off they’ll be in the long run.

In this podcast, Todd Lohr, the leader of intelligent automation efforts for KPMG in the U.S., sat down with Stan Lepeak to discuss:

  • the different areas enterprises should look at through their ethical compass
  • the importance of carefully considering “could versus should” when it comes to deploying intelligent automation
  • why enterprises need to slow down and think ahead. For example, as they’re not automating 50 people’s jobs, but 10 percent of 500 people’s jobs, how will they manage growth without adding headcount?
Todd Lohr

Todd Lohr

Principal, Intelligent Automation Leader, KPMG (US)

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)