While HR is not often the primary driver of major business transformation, it continues to adapt as businesses change and the market for delivery evolves. Digital labor represents a great opportunity for HR to play a leadership role in how organizations adopt this new model for delivery. It’s far from a “never the twain shall meet” situation.
HR functions at leading organizations have begun to actively engage in decomposing its processes to determine how to most effectively leverage automation, and investigate opportunities to automate more strategic, value-add activities.
In this podcast, Mike DiClaudio, a principal in the U.S. firm and an executive member of KPMG’s People and Change practice, sat down to discuss: