PODCAST

Governance and the digital labor workforce

Todd Lohr discusses governance of service delivery changes as organizations migrate from a human-based set of employees to resources that are both human and digital.

Jun 07, 2016

How does governance of service delivery change as organizations migrate from a human-based set of employees to resources that are both human and digital?

In this podcast, Todd Lohr, KPMG’s Management Consulting Leader for Digital Labor, talks with Stan Lepeak about:

  • primary areas of focus for organizations moving towards digital labor
  • strategies for addressing coming service delivery governance changes
  • what to expect over the next three to five years as the digital workforce evolves.

 

To learn more about the implications of robotic process automation (RPA) on the workforce, read Todd’s paper Got automatonophobia?: Four steps for overcoming your fear and getting started with process automation.

Todd Lohr

Todd Lohr

Principal, Intelligent Automation Leader, KPMG (US)

Stan Lepeak

Stan Lepeak

Global Research Director, KPMG (US)