Enterprises have high near-term expectations for returns on their advanced data and analytics and intelligent automation investments. But their relative lack of organizational maturity makes those expectations unrealistic. This was one of the key findings from the 2018 State of the outsourcing, shared services, and operation market study that KPMG jointly conducted with HfS Research.
The study also found that organizations’ operations strategies are increasingly at odds with reality, particularly balancing cost savings and strategic investment priorities.
To gain individual perspectives on these and other findings from the study, we launched a series of podcasts with some of our partners from regions around the world.
In this podcast, Michael Smart, a KPMG Australia partner and leader of the country’s shared services and outsourcing advisory (SSOA) practice, sat down to discuss: