These days, you would be hard-pressed to go an entire workday without hearing, reading, or discussing some take on how and why “digital,” “transformation,” and “automation” can contribute to your organization’s growth and competitive standings. And there’s good reason for that
But, amidst all this transformation talk, often little has been said about the role enterprises’ global business services (GBS) organization can, and should play. Will GBS help define and deliver these advance capabilities? Will GBS become increasingly less relevant as more digital capabilities and automation technology are deployed?
Julie Sullivan, a KPMG partner in Canada, and head of the country’s shared services and outsourcing advisory group, sat down to discuss: