The increasing ubiquity of automation – ranging from basic RPA to artificial intelligence and machine learning – is dramatically changing enterprises’ service delivery models. It’s also forcing radical changes to the roles their global business services (GBS) and vendor management organizations play.
So, how do these groups need to evolve to ensure they gain the most value from these technological disruptors, and simultaneously mitigate their associated risk, for the enterprises they support?
In this podcast, Eugene Kublanov, Managing Director of the Managed Governance Services group in KPMG’s Shared Services and Outsourcing Advisory practice, sat down to discuss:
This is one of many installments in our 2019 Trends podcast series. Tune in regularly to hear the others.