Plotting your course to digital transformation success

Julio Hernandez advises businesses to identify the “North Star” of their business objective to achieve sustainable outcomes and digital transformation success.

While digital transformation is absolutely real, absolutely happening, and empowered by emerging technologies including data and analytics, cognitive computing, mobile and digital interfaces, and robotics, its purpose is to serve the business and specific business outcomes.

In this podcast, Julio Hernandez, a principal in the U.S. firm and the head of KPMG’s Global Customer Center of Excellence, sat down with Stan Lepeak to discuss:

  • why identifying the “North Star” of your business objective will help you achieve sustainable business outcomes
  • the critical importance of determining if your end goal is enterprise-wide transformation or functional area transformation, before you embark on your initiative
  • why technology is sometimes an enabler of, and other times the key to digital transformation
  • three primary success factors: deeply understand your market, competition, and customers so you can design the right customer experience; be very clear about your business case; and embrace that digital transformation isn’t a destination, but rather a continuous journey.
Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG (US)

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)

For more on achieving positive transformational change through digital disruption, read Digital disrutpion: The effect of technology on growing enterprise by KPMG's David Brown and Morris Treadway.