PODCAST

Digital labor governance: A balancing act of control and speed

David Kirk discusses why it’s important to have some vision of how you want to centralize digital labor governance across the enterprise, from the get-go.

May 14, 2017

With digital labor’s rapid time-to-benefit and inherent simplicity, many enterprises allow deployments to proliferate across their business units without instituting a centralized governance or management structure. But this lack of governance opens them up to information security, policy adherence, cost, tribal knowledge loss, and other types of risk.

In this podcast, Stan Lepeak and Dave Kirk, a managing director and process automation authority in KPMG’s Shared Services and Outsourcing Advisory group, talk about:

  • Why it’s important to have some vision of how you want to centralize digital labor governance across the enterprise, from the get-go
  • The characteristics of the three different centralization models: shared services, center of excellence, and hybrid
  • Why KPMG believes most organizations will – and should – start with or ultimately embrace the hybrid model
  • The top three governance success take-aways

 

For more from Dave Kirk on this topic read the companion paper Governing the bot revolution.

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)