When people hear the term service delivery model, they typically think of shared services and outsourcing. Intelligent automation is a third that’s gaining a lot of steam. But none of these models adequately address organizations’ contingent labor needs, say for customer support during seasonal spikes, assistance with an ERP implementation, or work on an application development project.
While enterprises typically fill these types of temporary roles with workers sourced from the local market, doing so comes with cost and skill set compromises. Enter the boundaryless workforce, which enables organizations to source virtual talent with the exact skills they need from around the world, through purpose-built platforms. It’s such a valuable solution that more than 50 percent of major corporations in the U.S. have already embraced it.
In this podcast, Atul Shahi and Jason Miller, both from KPMG’s Shared Services and Outsourcing Advisory group, sat down to discuss: