Beyond building bots: Looking through the HR lens
Beyond building bots: Looking through the HR lens
PODCAST

Beyond building bots: Looking through the HR lens

Robert Bolton discusses how digital labor can boost the HR function’s ability to better serve enterprises and employees.

As digital labor increases as a viable option in service delivery models, so does the need for managing the accompanying outcomes. Organizations that create effective strategies around the people, processes, and technologies at the heart of digital labor, are able to competitively differentiate themselves in today’s marketplace. But it requires more than just implementing software.

This series explores digital labor technologies and their ramification on businesses through real-life examples of KPMG clients. We look at how organizations can take advantage of process automation, embrace digital labor, and do so successfully.

In this podcast, Robert Bolton, a KPMG U.K. partner and one of the leaders of KPMG’s Global HR Center of Excellence, sat down to discuss:

  • How digital labor can boost the HR function’s ability to better serve enterprises and employees
  • A reexamination of the HR operating model, role ratios, workforce planning, and re-skilling
  • The societal implications of automation technologies
Robert Bolton

Robert Bolton

Partner, People & Change, KPMG UK