Beyond building bots: Transformational digital labor solutions

As digital labor increases as a viable option in service delivery models, so does the need for managing the accompanying outcomes. Organizations that create effective strategies around the people, processes, and technologies at the heart of digital labor, are able to competitively differentiate themselves in today’s marketplace. But it requires more than just implementing software.

This series explores digital labor technologies and their ramification on businesses through real-life examples of KPMG clients. We look at how organizations can take advantage of process automation, embrace digital labor, and do so successfully.

In this podcast, David Kane, a principal in KPMG’s Shared Services and Outsourcing Advisory practice, sits down to discuss digital labor’s impact on the banking, insurance and financial services sector. They discuss:

• readiness of today’s organizations in evolving to new service delivery models
• looking beyond cost savings to the additional benefits organizations should expect with the adoption of digital labor
• short- and long-term challenges around digital labor and how organizations are addressing them.