Leaders of organizations have huge, and seemingly insurmountable, challenges to navigate in the wake of COVID-19. With uncertainty abound and social, economic, and political disruption occurring on a global scale, businesses are forced to confront an onslaught of change, critical decisions, and questions with increasingly significant consequences.
How can leaders lend stability to a worried workforce? What can be done to mitigate risks to major projects and business-critical functions? Where does empathy fit into all of this?
Kelle Fontenot, Farah Remtulla, and Clay Gilge, KPMG advisors who have been leading companies through crisis management for years, share their observations and discuss ways organizations can stabilize, prioritize, and mobilize to achieve order in the chaos caused by the novel coronavirus.
Topics addressed include:
- critical capabilities to consider when operationalizing a crisis management team
- the role of empathy, agility, and technology as differentiating factors in successfully responding to COVID-19
- converting adversity into opportunity through cross-collaboration and intentional connectivity
- preparing for a world that will inevitably look and behave differently than ever before.