PODCAST

COVID-19 and creating a pandemic portal: What now. What next.

Chris Marston and Young Kim share their experience of using ServiceNow technology to assist a federal government agency in establishing a pandemic portal.

Chris Marston

Chris Marston

Principal, Federal Advisory Leader, KPMG US

+1 703-625-6248

Young Kim

Young Kim

Principal, Advisory, Federal Healthcare Solutions, KPMG US

+1 703-286-6045

Chris Marston and Young Kim, from KPMG’s Government Advisory Practice, share their experience of working with one of the largest cabinet-level agencies in the federal government.  The original scope of work was to help the agency modernize their HR platform using the ServiceNow HR application. But when COVID-19 suddenly required 80,000 agency employees to work from home, KPMG advisors immediately pivoted and used ServiceNow technology to create a pandemic portal.

The portal serves as a virtual command center, aggregating and disseminating COVID-19-related information to the workforce.  Within ten days, the service portal was operational, helping to settle a worried workforce and allow them to remotely continue to serve the citizens of United States, despite major disruptions.

Learn the details of how a project of this scale and magnitude supported a virtual workforce in record time.

Presenters

Chris Marston

Chris Marston

Principal, Federal Advisory Leader, KPMG US

Young Kim

Young Kim

Principal, Advisory, Federal Healthcare Solutions, KPMG US

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