Chris Marston and Young Kim, from KPMG’s Government Advisory Practice, share their experience of working with one of the largest cabinet-level agencies in the federal government. The original scope of work was to help the agency modernize their HR platform using the ServiceNow HR application. But when COVID-19 suddenly required 80,000 agency employees to work from home, KPMG advisors immediately pivoted and used ServiceNow technology to create a pandemic portal.
The portal serves as a virtual command center, aggregating and disseminating COVID-19-related information to the workforce. Within ten days, the service portal was operational, helping to settle a worried workforce and allow them to remotely continue to serve the citizens of United States, despite major disruptions.
Learn the details of how a project of this scale and magnitude supported a virtual workforce in record time.