The future of privacy: Beyond compliance

Steve Stein and Orson Lucas discuss how a solid foundation, customer experience consideration, and automation can dramatically enhance privacy compliance.

With the deadline for compliance with the California Consumer Privacy Act (CCPA) rapidly approaching, many privacy leaders are asking, “What’s next?" Indeed, the trend of additional complex domestic and international privacy and data protection laws shows no trends of slowing, nor does the promise of enforcement of those laws and regulations.

The best positioned organizations are thinking beyond minimal compliance thresholds, and considering how a solid foundation, complemented by a equally solid focus on customer experience, can not only reduce long-term cost of compliance, but can also serve to enhance customer trust.

During this podcast, Steve Stein and Orson Lucas, co-leads of KPMG’s U.S. Information Governance and Privacy practice, sat down to discuss: 

  • why bringing customer experience and user experience engineers into the CCPA compliance design process can deliver huge value to companies and their customers
  • what an automated data privacy experience looks and feels like from the front end and the back end
  • why data dictionaries, process governance, clear structure around roles and responsibilities, and continuous improvement – rather than one-and-done – are critical aspects of every business’ data privacy journey.
Steven Stein

Steven Stein

Principal, Cyber Security Services, KPMG US

Orson Lucas

Orson Lucas

Principal, Advisory, Cyber Security Services, KPMG US