Historically, organizations have focused on how to optimize how they execute delivery of business services to their employees. Global business services? Shared services? Third-party providers? Different organizational and technological constructs?
Today, the focus is increasingly shifting to, “How do we make our employees’ lives easier? How do we leverage technology and put a framework around it to allow our employees to be more productive?”
One key part of the answer lies in enterprise service management (ESM.)
During this podcast, Liz Evans, a principal in KPMG’s Shared Services and Outsourcing Advisory group, and Mitch Kenfield, a principal in the firm’s Technology Enablement group, sat down to discuss: