The 2019 edition of the Harvey Nash/KPMG CIO Survey, the world’s largest survey of IT leadership, highlighted that a new model of digital leadership is emerging. At the highest level, digital leaders make no distinction between their technology strategy and their business strategy; they view them as the same thing.
These digital leaders are particularly outward-looking. They think about the effective integration of the front-, middle-, and back-office. They look at success in a different way, e.g., to support new market entry or new customer segments. Overall, they use technology as a means to achieve very specific business outcomes.
During this podcast, Barry Brunsman, a partner in KPMG’s CIO advisory practice, and Mark Shank, a partner in the firm’s Digital Lighthouse group, sat down with Steve Bates to discuss the five things digital leaders do better than their peers: