Customer Journey | Spectrum Health
Transformation across IT and HR by aligning ERP implementation and ServiceNow with emphasis on employee experience and moments that matter
Spectrum Health was looking to transform its corporate functions, leveraging a cloud-based ERP solution, and had a desire to provide quality employee experiences while simultaneously improving efficiency and effectiveness of its service delivery teams. ServiceNow was selected as a strategic platform to provide quality experiences across IT and HR use cases and minimize technical debt across other enterprise platforms.
ServiceNow Healthcare Channel | Healthcare solution pilots: Ideas that flow
KPMG is collaborating with ServiceNow to create solutions across the Healthcare patient and provider care continuum. Tune in to hear about solution ideas that can improve the patient and provider experience, enable better health outcomes, and help reduce costs.
ServiceNow Spotlight Session | Restart begins with your employees
As companies around the world get back to work, a renewed focus on a company’s greatest asset, the employee, has never been more important than in this moment in time. During this discussion, you’ll hear KPMG leaders discuss ServiceNow’s potential in enabling these back to work efforts as a series of “moments that matter” to the employee. They’ll share practical guidance on how we can help our employees through these moments with less anxiety, less confusion and more productivity. They’ll also share how these moments can be addressed as a part of a larger approach to Enterprise Service Management (ESM) with specific recommendations for how to jump start the future of work while putting an ESM model in place to support your employees in the new normal and beyond.