March 26

Customer resilience | Creating a customer-centric business

KPMG Ignition Center | Chicago, IL

Linda Imonti

Linda Imonti

Office Managing Principal, KPMG US

+1 312-665-2913

Today’s customers are better informed, better connected and more demanding than ever before. How can your business engage customers, increase customer loyalty and achieve profitable growth in the age of digital disruption?

To succeed in today’s markets, businesses must reimagine the products, services and experiences they provide to consumers and migrate to truly customer-centric businesses processes enabled by digital transformation. Join us to hear about:

  • Personalization of the customer experience while considering the ethics and security of gathering and analyzing customer data
  • How organizations are aligning their charitable and community investments to their customer’s values.
77% of U.S. CEOs say they could further improve their understanding of their customers in order to personalize the customer experience.
2019 U.S. CEO Outlook survey
  • Overview
  • Speakers
  • KPMG Ignition Center – Chicago


This event is the third of a four-part series of events focused on organizational resilience, including speakers, discussion, technology demonstrations, capability assessments, and stories of how organizations are using data and analytics for strategic decision making. The topics of resilience will include:

  • Growth
  • Workforce
  • Customer
  • Technology


Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG US

+1 404-222-3360
Mark Schmeling

Mark Schmeling

Principal, Commercial - Advisory, KPMG US

+1 312-665-2620
Bill Nowacki

Bill Nowacki

Managing Director, Data & Analytics, KPMG US

+1 224-848-9237

KPMG Ignition Center – Chicago

Businesses today are facing unprecedented change

The intersection of human technological innovation is fundamentally shifting how and where we work, and who does the work. It impacts business models, operating models, and financial models. The insights supporting our clients’ decisions matter more than ever. Together we can spark ideas we haven’t even dreamed of yet. And turn those ideas into reality. 

What happens at the Ignition Centers?

Here we bring together our experts in design thinking, data and analytics, strategy, and  technology to collaborate on new services and help our clients prepare for and address disruptive changes to their business models.

Brian Miske

Brian Miske

Executive Director, Innovation Lab, KPMG US

+1 973-876-1591
John Hair

John Hair

Director, Emerging Technology Risk Svcs, KPMG US

+1 312-665-3606
Lia Douglas

Lia Douglas

Senior Director, OMP, Chicago, KPMG US

+1 312-665-2643