Powered Enterprise. Results that matter.

KPMG at ServiceNow Knowledge 19

Monday, May 06, 2019 09:00


Thursday, May 09, 2019 17:00

The Venetian | Las Vegas, NV

  • Overview
  • Industry events
  • Speaking sessions


For the eighth consecutive year, KPMG is proud to be a top sponsor of ServiceNow's Global User Conference.  This year's event, Knowledge19, is being held May 6–9 at The Venetian in Las Vegas. More than 25,000 IT, HR, and security professionals are expected to attend to learn leading practices, experience hands-on training, and hear about the latest innovations on the platform.

Connect with KPMG and our clients at this event to hear critical insights on how the KPMG Powered Enterprise suite of solutions enabled by ServiceNow can create personal interactions through a consumer-driven experience.  

At K19 there are multiple opportunities to learn about how your organization can build a Powered Enterprise with KPMG.

KPMG speaking sessions

Featuring some of KPMG’s FORTUNE 500 clients and their success stories, KPMG will deliver multiple speaking and innovation sessions, Webcasts, and Powered Enterprise demos for IT, HR, Security, Customer, and more!  Join us to hear from leading technology strategists on how to become a business broker, integrator, and orchestrator of enterprise services by leveraging KPMG Powered Enterprise enabled by ServiceNow!  Get more details on the speaking sessions tab. 

Visit the Knowledge19 session catalog to register.



Stop by the KPMG exhibit for a live demo of KPMG Powered Enterprise IT, ESM, HR and more or contact us to schedule a demo.


Client lead strategy sessions 

Visit the KPMG booth for a 1:1 meeting with a KPMG client. Client advisors will address key challenges in IT, HR, customer service, security, GRC, ITFM, and PPM. Contact us to request a meeting.


We'll have some fun, too

Knowledge19 will offer plenty of opportunities to network and socialize with colleagues, leaders, and industry peers.


Industry events

Power and utilities share forum: Plugging into service management 

Wednesday, May 8, 2019  |  11:00 a.m.–1:00 p.m. 

Join DTE executive Tony Bolda, along with industry and technology thought leaders from ServiceNow and KPMG, to hear critical insights on how service management is evolving to meet the unique needs of power and utilities companies. You'll learn how to manage the hype surrounding disruptive technologies and gain the perspective that leaders need in order to overcome the challenge of integrating these latest innovations into future power and utility operating models.

Who is attending?

You will be joining forward thinking industry business and technology leaders to learn more about service management trends specific to power and utilities as they share their own ServiceNow journeys.

Space is limited, so reserve your spot today! 


Healthcare clients: Where quality healthcare is par for the course!

Tuesday, May 7, 2019  | 7:00 p.m.–10:00 p.m.

KPMG is pleased to invite our healthcare clients to a Topgolf outing during the ServiceNow Knowledge19 Conference. Topgolf is the premier entertainment and event venue with fun point-scoring golf games for all skill levels. Of course, golfing is optional, and no experience is required! When it comes to the game itself, players hit micro-chipped golf balls that track each shot’s accuracy and distance while awarding points for hitting targets on the outfield. Whether you’re an aspiring golf pro or picking up a club for the first time, Topgolf is everyone’s game. Those who choose not to golf will still be able to enjoy the upscale bar food and drink as well as the great music!

Speaking sessions

Verizon Connect: Connecting across the enterprise with ServiceNow

BRE0757 | Track: Transform the IT experience

Clinton Fauss, Senior Manager, IT Operations, Verizon Connect
Shazia Siddiqi, Director, IT Delivery, Verizon Connect
Piyush Anand, CIO Advisory Director, KPMG LLP
Aisha Gandhi, ITSM Consultant and Senior Associate, KPMG LLP
After acquiring multiple companies to expand their business, Verizon Connect was faced with challenges of consolidating their disparate IT tools. Within 12 weeks, they were able to standardize processes and lay the foundation for a cultural transformation by removing these silos with ServiceNow’s Now Platform on the Nonstop Cloud. Join Verizon Connect as they discuss their approach, challenges, and continuous expansion of the Now Platform across IT, GRC, ITBM and ITOM.


Ingersoll Rand: Modernizing the employee experience at a 147 year-old global company

BRE0663 | Track: The next generation employee experience

Kathy Cook, VP Global HR Processes and Analytics, Ingersoll Rand
Sajid Raja, Director, Digital Enablement, KPMG LLP

Discover how a 147 year-old globally diversified industrial company like Ingersoll Rand, is modernizing their global HR operating model to deliver a next-gen employee experience, using ServiceNow’s HR Service Delivery solution. Ingersoll Rand’s new consumer-style employee experience is focused on improving self-service, increasing HR efficiency, providing enhanced data reporting, and making it easy for employees to get service anytime, anywhere. In this session, attendees will engage in a lively discussion with subject matter professionals around Ingersoll Rand's implementation approach with KPMG and key change management considerations for implementations in mature organizations.


Verizon Connect: Integrating GRC for the enterprise

BRE1141 | Track: The response engine for security and enterprise risk

Julie Cristal, Manager IT Security Risk and Compliance, Verizon Connect
Angela Leggett, GRC Technology Director, KPMG LLP
Essa Farooq, Manager, Cyber Transformation, KPMG LLP

Through the implementation of ServiceNow's GRC applications, Verizon Connect was able to accelerate the maturity of our compliance and risk management processes. By utilizing KPMG's powered IT preconfigured update sets and ServicesNow's scalable architecture, we were able to maximize the efficiency of a small compliance team and increase visibility across the enterprise through ServiceNow's workflows and dashboards.


Marriott: Automating vendor compliance through ServiceNow Vendor Risk Management

BRE0346 | Track: The response engine for security and enterprise risk

Hiranya Maru, Director of Information Security, Marriott International
Angela Leggett, GRC Technology Director, KPMG LLP
Chris McGee, CIO Advisory Principal, KPMG LLP

A company as big as Marriott can spend a lot of time managing vendor risk.  However, with ServiceNow Vendor Risk Management we were able to streamline our vendor assessment processes and save precious time. The project included creation of a vendor intake form in order to risk score our vendors, along with a built out vendor assessment workflow and Vendor Portal dashboard. We are now able to automatically kick off assessments to the Vendor Portal, building a better experience for our compliance team, business owners, and vendors.


Community Health Systems: IT asset management, simplified

BRE1675 | Track: Insights and inspiration

Briana Alexander, VP Process and Performance Excellence, Community Health Services
James Heath, Director, CIO Advisory, KPMG LLP

When managing over 120 hospitals in 20 states with over 120,000 employees, IT asset management can be overwhelming and time intensive. This is the challenge Community Health Systems was faced with when experiencing rising IT software licensing costs. Partnering with KPMG and leveraging the ServiceNow ITAM suite, Community Health Systems simplified their asset management with automation providing a single view of their licenses resulting millions of hard-dollar savings.


NiSource: Modernizing IT business management capabilities 

BRE1702 | Track: Transform the IT experience

Jordan Little, Manager, CIO Advisory, KPMG LLP

Serving nearly four million natural gas and electric customers across seven states, NiSource was faced with systemic industry challenges surrounding technology obsolescence. Harnessing the power of ServiceNow's IT Business Management suite, NiSource was able to set the foundation for their enterprise-wide transformation. Join this session to learn how the ITBM suite can quickly enable change and drive value for power and utility organizations.


Heineken: Security's next top model

BRE0356 | Track: The response engine for security and enterprise risk

Gerald Lijesen, Security Manager, Heineken
Henrik Smit, Security Consultant, KPMG in the Netherlands
Jeroen de Wit, Manager, Cyber Defense, KPMG in the Netherlands 

A well-defined target operating model is the foundation for integrating your security processes in any organization. At Heineken we have been on this journey and we would like to share our experiences with you. You will gain insight in how we built a security operations center from scratch, using ServiceNow Security Operations. This session is not focused on the technical aspects; instead, we will focus on how to involve the business, making technology work as intended. Learn how our ServiceNow implementation helps to orchestrate our processes for detecting incidents and effectively investigating them, which allows us to take the most appropriate course of action. Hear about our approach, experiences and especially the pitfalls we encountered in the form of pragmatic tips and tricks. This will help you to work towards a successful implementation, but most importantly, focus more on business integration.


Transamerica: Transforming employee experience with speed and excellence on the ServiceNow Platform

BRE0758 | Track: Create customers for life

Mark Polking, Head of People Solutions, Transamerica
Ron Wood, HR Technology Director, Transamerica

Transamerica Corporation will share how they transformed the employee experience and incorporated new ServiceNow features to enhance the deployment of a new service delivery model. Success was achieved quickly, yet with excellence, and has continued to evolve post live date. The evolution has included Knowledge Blocks, Employee Document Management and a rollout of Employee Service Center. Transamerica was initially able to implement ServiceNow in 10 weeks to resounding feedback from employees, the Employee Experience Department (formerly known as HR) and across the business.


Lowe's: Transforming HR shared services in a large complex retail organization

BRE1592 | Track: The next generation employee experience

Kelly Kent, SVP Human Resources, Lowe's Companies, Inc.
Kristee Huffman, Director of Shared Services/Payroll, Lowe's Companies, Inc.

In this session, discover how Lowe’s is embarking on an HR transformation initiative that will help streamline their outdated manual HR processes to a centralized shared services model and unlock more HR productivity, using ServiceNow’s HR Service Delivery solution alongside Workday. With this new service delivery model, Lowe’s will now only require 170 employees to manage the same functions that were once delivered by 2000 employees! If you want to learn how ServiceNow and Workday truly work better together to help unlock HR productivity, then don’t miss this session.


Zurich Insurance: Global HR service delivery transformation

BRE0868 | Track: The next generation employee experience

Joao Completo, HR Transformation and Operations, Zurich Insurance
Craig Edwards, Head of North American Service Management Hub and ServiceNow, Zurich Insurance

Zurich Insurance, a leading multi-line insurer with 55,000 employees globally, provides a wide range of property and casualty, and life insurance products and services in more than 210 countries. As part of their global HR transformation program, Zurich delivered HR case & knowledge management and employee service center to their employees in multiple geographies and Shared Service Centers, applying a global design mindset. This allowed Zurich to provide a next-gen experience to their employees. In this session, the Zurich team will share their decision to upgrade to ServiceNow, how this has enabled their broader HR strategy, their use of agile methodology, as well as their scope, strategic roadmap and lessons learned. 


Visit the Knowledge19 session catalog to register

Related service

KPMG attains ‘Winner’s Circle’ status

A HfS Blueprint Report recognizes KPMG International as a leading “software-as-a-service” provider.

KPMG complies with the auditor independence rules of the AICPA, SEC, PCAOB and DOL. As a result, some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities. KPMG audit clients should check with their respective lead audit partner for more information.