KPMG at ServiceNow Knowledge 19

For the eighth consecutive year, KPMG is proud to be a top sponsor of ServiceNow's Global User Conference.  This year's event, Knowledge19, is being held May 6–9 at The Venetian in Las Vegas. More than 25,000 IT, HR, and security professionals are expected to attend to learn leading practices, experience hands-on training, and hear about the latest innovations on the platform.

Connect with KPMG and our clients at this event to hear critical insights on how the KPMG Powered Enterprise suite of solutions enabled by ServiceNow can create personal interactions through a consumer-driven experience.  

At K19 there are multiple opportunities to learn about how your organization can build a Powered Enterprise with KPMG.

KPMG speaking sessions

Featuring some of KPMG’s FORTUNE 500 clients and their success stories, KPMG will deliver multiple speaking and innovation sessions, Webcasts, and Powered Enterprise demos for IT, HR, Security, Customer, and more!  Join us to hear from leading technology strategists on how to become a business broker, integrator, and orchestrator of enterprise services by leveraging KPMG Powered Enterprise enabled by ServiceNow!  Get more details on the speaking sessions tab. 

Visit the Knowledge19 session catalog to register.

Demos

Stop by the KPMG exhibit for a live demo of KPMG Powered Enterprise IT, ESM, HR and more or contact us to schedule a demo.

Client lead strategy sessions 

Visit the KPMG booth for a 1:1 meeting with a KPMG client. Client advisors will address key challenges in IT, HR, customer service, security, GRC, ITFM, and PPM. Contact us to request a meeting.

We'll have some fun, too

Knowledge19 will offer plenty of opportunities to network and socialize with colleagues, leaders, and industry peers.

Power and utilities share forum: Plugging into service management 

Wednesday, May 8, 2019  |  11:00 a.m.–1:00 p.m. 

Join DTE executive Tony Bolda, along with industry and technology thought leaders from ServiceNow and KPMG, to hear critical insights on how service management is evolving to meet the unique needs of power and utilities companies. You'll learn how to manage the hype surrounding disruptive technologies and gain the perspective that leaders need in order to overcome the challenge of integrating these latest innovations into future power and utility operating models.

Who is attending?

You will be joining forward thinking industry business and technology leaders to learn more about service management trends specific to power and utilities as they share their own ServiceNow journeys.

Space is limited, so reserve your spot today! 

Healthcare clients: Where quality healthcare is par for the course!

Tuesday, May 7, 2019  | 7:00 p.m.–10:00 p.m.

KPMG is pleased to invite our healthcare clients to a Topgolf outing during the ServiceNow Knowledge19 Conference. Topgolf is the premier entertainment and event venue with fun point-scoring golf games for all skill levels. Of course, golfing is optional, and no experience is required! When it comes to the game itself, players hit micro-chipped golf balls that track each shot’s accuracy and distance while awarding points for hitting targets on the outfield. Whether you’re an aspiring golf pro or picking up a club for the first time, Topgolf is everyone’s game. Those who choose not to golf will still be able to enjoy the upscale bar food and drink as well as the great music!

For questions or to RSVP, please email Jerry Brobst

Banking, Capital Markets, and Insurance clients: Go for the green!

Tuesday, May 7, 2019  | 7:00 p.m.–10:00 p.m.

KPMG is pleased to invite our healthcare clients to a Topgolf outing during the ServiceNow Knowledge19 Conference. Topgolf is the premier entertainment and event venue with fun point-scoring golf games for all skill levels. Of course, golfing is optional, and no experience is required! When it comes to the game itself, players hit micro-chipped golf balls that track each shot’s accuracy and distance while awarding points for hitting targets on the outfield. Whether you’re an aspiring golf pro or picking up a club for the first time, Topgolf is everyone’s game. Those who choose not to golf will still be able to enjoy the upscale bar food and drink as well as the great music!

For questions or to RSVP, please email Kathy Compton 

Verizon Connect: Connecting across the enterprise with ServiceNow

Tuesday, May 7 | 3:30 pm - 4:10 pm

BRE0757 | Track: Transform the IT experience

Ingersoll Rand: Modernizing the employee experience at a 147 year-old global company

Tuesday, May 7 | 4:30 pm - 5:10 pm

BRE0663 | Track: The next generation employee experience

Kathy Cook, VP Global HR Processes and Analytics, Ingersol Rand
Roseann Harrill, HRIP Global Director, Enterprise HR & Legal Applications, Ingersoll Rand
Sajid Raja, Director, Digital Enablement, KPMG LLP

Discover how a 147 year-old globally diversified industrial company like Ingersoll Rand, is modernizing their global HR operating model to deliver a next-gen employee experience, using ServiceNow’s HR Service Delivery solution. Ingersoll Rand’s new consumer-style employee experience is focused on improving self-service, increasing HR efficiency, providing enhanced data reporting, and making it easy for employees to get service anytime, anywhere. In this session, attendees will engage in a lively discussion with subject matter professionals around Ingersoll Rand's implementation approach with KPMG and key change management considerations for implementations in mature organizations.

NiSource: Modernizing IT business management capabilities 

Wednesday, May 8 | 12:30 pm - 1:10 pm

BRE1702 | Track: Transform the IT experience

Jordan Little, Manager, CIO Advisory, KPMG LLP

Serving nearly four million natural gas and electric customers across seven states, NiSource was faced with systemic industry challenges surrounding technology obsolescence. Harnessing the power of ServiceNow's IT Business Management suite, NiSource was able to set the foundation for their enterprise-wide transformation. Join this session to learn how the ITBM suite can quickly enable change and drive value for power and utility organizations.

KPMG LLP: Enterprise service management: Leveraging ServiceNow to transform employee experience to support across corporate services 

Wednesday, May 8 | 1:30 pm - 2:10 pm

BRE1717 | Track: The next generation employee experience

Mitch Kenfield, Principal, CIO Advisory, KPMG LLP
Liz Evans, Principal, KPMG LLP

Enterprise Service Management (ESM) is a framework for providing a consistent, streamlined employee experience from request to receipt of services. The framework spans design, delivery and management of all corporate services across the breadth of the enterprise and is based on leveraging ServiceNow as the underlying connected, consumer grade technology platform.  ESM is taking hold, initially within individual functional areas, but increasingly as a consistent way to deliver and optimize complex, interconnected Global Business Services (GBS).  KPMG’s Powered ESM solution combines people, process and platform aspects to transform the experience, delivery and service of GBS functions – IT, Finance, HR, Legal, Marketing, Procurement, and more.

Lowe's: Transforming HR shared services in a large complex retail organization

Wednesday., May 8 | 2:30 pm - 3:10 pm

BRE1592 | Track: The next generation employee experience

Kelly Kent, SVP Human Resources, Lowe's Companies, Inc.
Kristee Huffman, Director of Shared Services/Payroll, Lowe's Companies, Inc.

In this session, discover how Lowe’s is embarking on an HR transformation initiative that will help streamline their outdated manual HR processes to a centralized shared services model and unlock more HR productivity, using ServiceNow’s HR Service Delivery solution alongside Workday. With this new service delivery model, Lowe’s will now only require 170 employees to manage the same functions that were once delivered by 2000 employees! If you want to learn how ServiceNow and Workday truly work better together to help unlock HR productivity, then don’t miss this session.

Integrating GRC for the enterprise

Wednesday., May 8 | 3:30 pm - 4:10 pm

BRE1141 | Track: The response engine for security and enterprise risk

Angela Leggett, GRC Technology Director, KPMG LLP
Essa Farooq, Manager, Cyber Transformation, KPMG LLP

Through the implementation of ServiceNow's GRC (Governance, Risk, and Compliance) applications, two large organizations were able to accelerate the maturity of their compliance and risk management processes. By utilizing KPMG's powered IT preconfigured update sets and ServicesNow's scalable architecture, these companies were able to maximize the efficiency of a small compliance team and increase visibility across the enterprise through ServiceNow's workflows and dashboards. Join this session to hear the tale of two companies.

Zurich Insurance: Global HR service delivery transformation

Thursday, May 9 | 1:30 pm - 2:10 pm

BRE0868 | Track: The next generation employee experience

Joao Completo, HR Transformation and Operations, Zurich Insurance
Craig Edwards, Head of North American Service Management Hub and ServiceNow, Zurich Insurance

Zurich Insurance, a leading multi-line insurer with 55,000 employees globally, provides a wide range of property and casualty, and life insurance products and services in more than 210 countries. As part of their global HR transformation program, Zurich delivered HR case & knowledge management and employee service center to their employees in multiple geographies and Shared Service Centers, applying a global design mindset. This allowed Zurich to provide a next-gen experience to their employees. In this session, the Zurich team will share their decision to upgrade to ServiceNow, how this has enabled their broader HR strategy, their use of agile methodology, as well as their scope, strategic roadmap and lessons learned. 

Community Health Systems: IT asset management, simplified

Thursday, May 9 | 2:30 pm - 3:10 pm

BRE1675 | Track: Proactive service health through AIOps

Briana Alexander, VP Process and Performance Excellence, Community Health Services
James Heath, Director, CIO Advisory, KPMG LLP

When managing over 120 hospitals in 20 states with over 120,000 employees, IT asset management can be overwhelming and time intensive. This is the challenge Community Health Systems was faced with when experiencing rising IT software licensing costs. Partnering with KPMG and leveraging the ServiceNow ITAM suite, Community Health Systems simplified their asset management with automation providing a single view of their licenses resulting millions of hard-dollar savings.

Transamerica: Transforming employee experience with speed and excellence on the ServiceNow Platform

Thursday, May 9 | 2:30 pm - 3:10 pm

BRE0758 | Track: Create customers for life

Mark Polking, Head of People Solutions, Transamerica
Ron Wood, HR Technology Director, Transamerica

Transamerica Corporation will share how they transformed the employee experience and incorporated new ServiceNow features to enhance the deployment of a new service delivery model. Success was achieved quickly, yet with excellence, and has continued to evolve post live date. The evolution has included Knowledge Blocks, Employee Document Management and a rollout of Employee Service Center. Transamerica was initially able to implement ServiceNow in 10 weeks to resounding feedback from employees, the Employee Experience Department (formerly known as HR) and across the business.

Visit the Knowledge19 session catalog to register

Swimming upstream? Compete to win with insights from KPMG clients. 

Don’t miss the opportunity to connect one-to-one with KPMG clients who will be available for peer to peer strategy sessions in the KPMG Emerald Booth!  Sign up now for a 30 minute session with industry luminaries and technology strategists who have enabled change in their organization.  During the sessions you will have an opportunity to:

• ask questions about best practices
• gain insights on how to compete
• learn ways to innovate in a digital world leveraging the ServiceNow platform
• hear how the KPMG Powered Enterprise Suite of Solutions can be a game changer. 

We don’t want to spoil the surprise, but not only will you gain great insight – you’ll also enjoy special entertainment, food and beverage too. It’s a win-win activity!  Space is limited so reserve your spot today.

For questions or to schedule a session, please email Win Tompkins.

Topics and clients

Powered IT

Every Ware, Director, IT Service Management, SunTrust Financial Services
Michele Esposito, AVP, Technology Planning, JM Family Enterprises

Powered HR

Joao Completo, HR Transformation and Operations, Zurich Insurance
Craig Edwards, Head of North American Service Management Hub & ServiceNow, Zurich Insurance

Kathy Cook, VP Global HR Processes and Analytics, Ingersoll Randi
Roseann Harrill, HRIP Global Director, Enterprise HR & Legal Applications, Ingersoll Rand

Mark Polking, Head of People Solutions, Transamerica
Ron Wood, HR Technology Director, Transamerica

Governance, risk and compliance (GRC)

Hiranya Maru, Director of Information Security, Marriott International

Customer service management (CSM)

Tony Bolda, Global IT Manager, DTE Energy

Software asset management

Briana Alexander, VP Process and Performance Excellence, Community Health Systems