KPMG’s 31st Annual Insurance Industry Conference
KPMG’s 31st Annual Insurance Industry Conference

September 10 - 11, 2019

KPMG’s 31st Annual Insurance Industry Conference

New York Marriott Marquis, 1535 Broadway | New York, NY

  • Overview
  • Agenda
  • Speakers
  • Who Should Attend?
  • Exhibit Marketplace


KPMG’s 31st Annual Insurance Industry Conference

KPMG’s 31st Annual Insurance Industry Conference took place September 10-11, 2019. In attendance were senior insurance professionals and industry leaders to share practical and actionable ideas. The focus of this year’s conference was about moving forward on new opportunities and responding proactively to forces that are changing the face of our industry. In essence, it’s time to execute.

Conference Highlights

This intensive day-and-a-half program consisted of general sessions, breakout discussions, and keynote presentations by distinguished industry leaders. Conference attendees were provided with:

  • Immersion in a stimulating environment that promotes innovative thinking and creative strategies to address your particular challenges and achieve desired results
  • An opportunity to share your experiences and hear from peers who are facing similar challenges, have common goals, and believe that innovation is key
  • Networking sessions where you can connect with other insurance professionals and expand your network
  • A robust agenda featuring three in-depth tracks focused on:
    • Accounting issues
    • Emerging technologies
    • Risk and compliance


Tuesday, September 10, 2019

General Session
8:30 – 9:20 am Welcome & State of the Insurance Industry – Edward Chanda, Partner, National Sector Lead, Insurance, KPMG (US)
9:20 – 10:20 am Keynote: Dan Frey, CFO, Travelers, Inc.
10:20 – 11:00 am Exhibit/Demos
11:00 – 11:50 am Industry Perspective – Stephen Monaghan, Chairman & CEO, GenLife
11:50 am – 12:45 pm Lunch
12:45 – 1:30 pm Exhibit/Demos
Concurrent Sessions
  Track 1 Track 2 Track 3
1:30 – 2:20 pm

1A | IFRS 17 Update

Join us for an update on the proposed amendments and Transition Resource Group activity.

2A | Staying the course through transformation 
– Melanie Henderson, Principal, KPMG (US)

After years of implementing customer-centric programs, upgrading core legacy systems, testing digital innovation proof-of-concepts, and completing some targeted M&A, carriers are now looking to gain a holistic view of the progress made on their transformational journey.  Carriers need to keep all activity focused on the Northstar objective, as well as confirm the objective, reflects recent business events. Execution is complicated, and requires a relentless effort to trim unnecessary activities, reorganize resources around an empowered workforce, and clarify the measurable business outcomes.


– Robert Ceske, Principal, and Christopher Dias, Partner, KPMG (US)

Join us in this session as we take a look at the pending LIBOR transition and its impact insurance companies. 

Thought Leadership:

LIBOR – the new y2k/euro event?

2:30 – 3:20 pm

1B | Process mining

Insurers are continuously expanding their data analytics toolkits. One new technique is process mining, which evolved to better measure industrial processes. Today, leading insurers are using this technique to improve measurement of and provide transparency into difficult to quantify human costs, such as Underwriting overhead, ULAE/ALAE, and service costs. This session provides an overview of the technique and applications.

2B | Between customer experience and automation: How to think about the future of customer interactions 
– Deno W. Fischer, Principal, KPMG (US)

There are many customer – carrier interactions through-out the customer life cycle: from awareness, to interactions during the buying process, to service and claims interactions.  Are all interactions the same in nature?  Should all interactions follow the same experience paradigms?  We will argue they are not and they should not.  This session will explore types of customer interactions:  which ones should be eliminated or minimized?  And in which ones should you invest to drive superior experiences?


3B | Cybersecurity
– Shay Zandani, Principal, KPMG (US)

Cybersecurity is one of the most relevant risks for top execs in the last few years. Why? What are the major trends for insurance companies, and what should we look for? How one can use it as a competitive advantage, and what should we focus about? Join our insurance cybersecurity practice lead, for some real life use cases and practical examples how one can mitigate those risks.

3:30 – 4:20 pm

1C | Process mining

Insurers are continuously expanding their data analytics toolkits. One new technique is process mining, which evolved to better measure industrial processes. Today, leading insurers are using this technique to improve measurement of and provide transparency into difficult to quantify human costs, such as underwriting overhead, ULAE/ALAE, and service costs. This session provides an overview of the technique and applications.

2C | Intelligent interactions: Transforming the customer interaction
– Eric Della Vedova, Principal, KPMG (US)

Improving customers' experiences and reducing operational costs is top of mind for insurance companies. Creating empathetic human engagement with customers, anticipating a customer's reason their call, and providing customers with a level of care equivalent to their needs is critical to the overall customer experience.  Technology and a new approach to customer service can help insurers with the overall customer experience. This session will provide insights into the tools that are available to call center agents to address the customer’s needs quickly, efficiently, and, completely.

3C | Modernizing finance - A case study
– David J. Fourie, Partner, KPMG (US) and Andrea Dwyer, Staff Vice President, FM Global

The new class of Finance Hub technologies are enabling finance organizations to optimize their accounting and reporting processes. These solutions provides the ability to connect business and accounting events in a subledger, supporting a simplified general ledger while providing enhanced controls. In collaboration with FM Global and Aptitude, this session will provide you with insight into the FM Global's journey to a continuous close operating model using the Aptitude Accounting Hub. We will discuss how it is improving the financial reporting process while providing management with enhanced reporting and analytic capabilities.

General Session
4:30 – 5:30 pm U.S. policy and political perspective —Steve Allis, Principal, KPMG (US)
5:30 – 7:00 pm Networking reception

Wednesday, September 11, 2019

General Session
8:15 – 8:25 am Day 1: Debrief – Edward Chanda,  Partner, National Sector Lead, Insurance, KPMG (US)
8:25 – 9:25 am Keynote: Terrance Luciani, VP Innovation, MetLife
9:25 – 10:15 am Chat with InsurTechs  
10:15 – 11:05 am Economic Perspective – Constance L. Hunter, Chief Economist, KPMG (US)
11:10 – 11:30 am Exhibit/demos
Concurrent Sessions
  Track 1 Track 2 Track 3
11:30 am – 12:20 pm

1A | U.S. GAAP update

Insurer accounting for CECL and long duration contracts


2A | Future of HR in insurance
– Evan Metter, Managing Director, KPMG (US)

Today’s employers face a daunting array of challenges as they speed into a digital economy that’s transforming businesses and the traditional HR functions that serve them. Forward-looking HR leaders are confidently harnessing resources and insights that will redefine the traditional HR model and its contribution to the enterprise. They are following strategic plans, implementing new technologies, and pursuing the critical new skills resources needed to succeed in the digital age. Join this session for a look into the future of HR and implications for the insurance industry.

3A | U.S. tax reform and the insurance industry

Join us in this session as we take a look at how the U.S. tax reform continues to impact insurance companies.

12:20 – 1:15  pm Lunch
  Track 1 Track 2 Track 3
1:15 – 2:05 pm

1B | U.S. GAAP update

Insurer accounting for CECL and long duration contracts

2B | The future of claims in the insurance ecosystem
– Scott Shapiro, Principal, KPMG (US)

The disruptive forces of emerging technologies, advancing data analytics and transforming customer expectations are having a growing impact on the insurance value chain.  But, how will claims – one of the most human and foundational elements of our business – fare in this new world?  We will explore the not-so-obvious future of claims and share insights into how companies should position themselves to take advantage of the changes to come.

3B | Bots gone wild? How to bring leading risk management and control to intelligent automation
– Robert Ceske, Principal, KPMG (US)

Intelligent Automation (IA) technologies have already been transforming how insurers do business, but have risk management and control considerations kept pace? We will explore how firms can effectively scale IA while still maintaining appropriate risk governance and control oversight.

2:10 – 3:00 pm

1C | NAIC and regulatory update

Statutory accounting and financial reporting developments and SEC matters

2C | Operational excellence
– Michael Adler, Principal, KPMG (US)

Insurers are increasingly focused on driving operational excellence in order to attract and retain customers, lower expenses, improve quality and deliver a streamlined digital experience.  However, many insurers continue to fall short of their operational goals.  This session will share the findings from a recent survey conducted by KPMG and ACORD of over 60 insurers from around the world, as well as KPMG’s real world experiences, on approaches insurers are taking to drive operational excellence through a number of strategies.

Thought Leadership:

Operational excellence in insurance

3C | Trends in SOX/MAR programs: Control testing automation

This session will provide perspective on trends in SOX/MAR Programs, and how these trends and concepts are influencing the control environment.  Join us as we share insights on how control testing automation is making programs more efficient and effective.






Michael Adler

Michael Adler

Principal, Insurance Advisory, KPMG US

+1 212-954-1795
Ed Chanda

Ed Chanda

Partner, National Sector Lead, Insurance, KPMG US

+1 614-249-1887
Eric Della Vedova

Eric Della Vedova

Principal, Financial Services, KPMG US

+1 347-920-7625
Christopher J. Dias

Christopher J. Dias

Principal, Market & Treasury Risk, KPMG US

+1 212-954-8625
David J. Fourie

David J. Fourie

Partner, Financial Management, KPMG US

+1 212-954-3366
Evan Metter

Evan Metter

Principal, People & Change, KPMG US

Scott Shapiro

Scott Shapiro

Principal, Actuarial & Insurance Risk, KPMG US

+1 860-297-5088
Steve Monaghan

Steve Monaghan

Chairman and CEO, GenLife

Dan Frey

Dan Frey

Executive Vice President, Chief Financial Officer, Travelers Inc.

Stephen E. Allis

Stephen E. Allis

Principal, BPG, Government Affairs, KPMG US

+1 202-533-3126
Robert Ceske

Robert Ceske

Principal, Risk Analytics, KPMG US

+1 212-954-2217
Deno W. Fischer

Deno W. Fischer

Principal, Customer Solutions, KPMG US

+1 212-954-2045
Constance L  Hunter

Constance L Hunter

Chief Economist, KPMG US

+1 212-954-3396
Gary Plotkin

Gary Plotkin

Principal, CIO Advisory, KPMG US

+1 617-988-1181
Melanie Henderson

Melanie Henderson

Principal, Advisory, Corporate Strategy, KPMG (US)

+1 516-434-1826
Shay Zandani

Shay Zandani

Principal, Cyber Security, KPMG US

+1 212-954-4174
Terrance Luciani

Terrance Luciani

Vice President of Innovation, MetLife

Who Should Attend?

Who should attend?

  • Industry C-Suite executives
  • Board members
  • Strategy and operations leaders
  • Business unit leaders
  • Financial and accounting senior management
  • Risk and compliance executives

Exhibit Marketplace

While at the conference, please stop by our Exhibit Marketplace to get additional information on alliance partners, insurtechs and software solution providers, who are a part of our conference.

Aptitude Software provides finance software solutions. It empowers the finance community to transform businesses with strategic foresight, operational intelligence, control and smart compliance. Uniquely combining deep finance expertise and IP rich technology, Aptitude gives finance leaders the tools they need to succeed in the digital age. Aptitude is proud to have served finance departments for over 20 years, delivering financial control and insight to create a world of financial confidence for our global clients.

Incisive Software
Incisive Software provides award-winning spreadsheet risk intelligence solutions that identify, manage and reduce risk exposure in business-critical processes that use or interact with spreadsheets. Incisive employs a modern and automated approach to proactively and continuously manage the compliance, process and decision finding and then managing the risk embedded in business critical spreadsheets. For more information about Incisive and the company’s solutions, visit

Unqork Logo

Unqork is a next-generation enterprise application platform that brings all of the tools required to build complex software onto a single intuitive no-code platform. Some of the most innovative Fortune 100 companies are using Unqork to dramatically accelerate time to market, improve customer experiences, and reduce legacy maintenance costs. In April 2019, Unqork announced it had secured $22 million in a Series A investment round led by Goldman Sachs. To learn more, please visit: