The Conference Board: 2019 GBS and shared services conference

Westin Times Square | New York, NY

Companies that use global business services (GBS) and shared services merely to reduce costs and standardize processes are behind the curve. Today, failing to deliver strategic value puts these functions at risk of obsolescence and mass exodus of their best talent.

Attend this conference to learn how the smartest GBS and shared services leaders are evolving and expanding their value proposition, enhancing the customer experience, and delivering new benefits. KPMG is pleased to serve as lead sponsor. 

KPMG presentations

Keynote address: The future of business services in a digital world

Charles Arnold, U.S. Leader, Shared Services & Outsourcing Advisory Practice


It “takes a village” of considerations to successfully scale intelligent automation

Todd Lohr, Principal, Digital Enablement


Transforming the employee experience at every step of the service delivery value chain

Liz Evans, Principal and Mitch Kenfield, Principal


Global process ownership isn’t an optional ingredient

Anshul Varma, Managing Director