Intelligent Automation
Intelligent Automation

Intelligent automation

We are redefining the future workforce, using intelligent automation to bring knowledge and practical experience to unrivaled scale.

Your intelligent automation journey: up and running in 100 days

With a detailed action plan, you can be ready to scale up to production within just three months.

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  • First step
  • Proof of concept
  • Prepare to scale

First step

1 - 30 days: Raise awareness, align functions and mobilize resources, including a strong sponsor


  • Engage and align expectations

Raise awareness across functions of what intelligent automation can do, and define who will lead the charge.

  • Identify existing transformation initiatives

Consider all existing channels and in-flight programs to reduce any business disruptions.

  • Organize around a program of work

Dedicated financial and human resources will become critical success factors.

  • Identify your automation evangelists

A core, blended delivery team is essential in establishing the tools and methods that will enable your intelligent automation program.


Proof of concept

30 - 60 days: Assess initial opportunities and conduct a proof of concept.


  • Decide on a methodology, from assessment to deployment

Agree on a methodology that will work in your organization to assess opportunities and aid deployment.

  • Create a matrix for assessing and prioritizing automation activities

This will help you identify quick wins and deliver value early using predefined prioritization criteria.

  • Combine automation with other transformation levers

Consider automation in conjunction with other transformation levers such as process engineering and system integration.

  • Conduct a technology capability assessment

Review the existing technology landscape in detail to prepare your infrastructure.

  • Define your capability delivery model

Agree on how you will build an internal automation capability.


Prepare to scale

60 - 100 days: Assess proof of concept results, define your framework and build a roadmap to begin development at scale.


  • Assess and select vendors

Choose a vendor that meets the needs of today and tomorrow and gives you scalability and accelerated integration across different products.

  • Deploy a proof of concept to assess suitability

Test to see whether the vendor’s technology is fit for purpose, robust and scalable across your organization.

  • Deploy infrastructure requirements

This will become a critical element to move into production at scale, beyond the first 100-day period.

  • Define and start building your Center of Excellence

The new digital operation will require a framework for governance and change.

  • Develop an adoption roadmap

Outline what your automation journey looks like based on your defined case for change and business priorities.


Our approach

We enable organizations to achieve business-wide digital transformation:

  • Holistically joining business strategy to digital strategy
  • Integrating high volumes of data to predict, influence, and respond to market disruptors
  • Powered by intelligent automation to drive business outcomes
  • Delivering one of the leading customer and employee experiences
  • Creating among the best opportunities for innovation
  • Increasing human ability and business agility
  • Helping organizations get prepared, ready to compete, and own their future

Learn more about our Intelligent Automation alliance partners

Learn more about our Intelligent Automation Strategy services

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An inspirational look at how and why organizations need to think bigger and bolder and scale their AI efforts NOW. This video asks the same questions that we ask our most innovative and forward-thinking clients - Are you thinking BOLDLY enough? BROADLY enough? Are you a disruptor? Or are you the disrupted? Should you be a fast follower? Or should you SCALE NOW? The time is now to turn it up a notch and move beyond the pilot stage to full-scale AI production.

This is the future


See how humans and machines complement one another by leveraging Automation, Analytics and Artificial Intelligence across various sectors. At KPMG, we believe that implementing just one of these major emerging technologies isn’t enough to lead, let alone keep up. Everyone needs to invest and scale in all of them now in order to achieve competitive advantage. We’ve entered a new era where we are no longer just looking at technology, but acknowledging the cultural and change management aspects required to thrive.

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