Intelligent Automation
Intelligent Automation
Service

Intelligent automation

We are redefining the future workforce, using intelligent automation to bring knowledge and practical experience to unrivaled scale.


Your intelligent automation journey: up and running in 100 days

With a detailed action plan, you can be ready to scale up to production within just three months.

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  • First step
  • Proof of concept
  • Prepare to scale

First step

1 - 30 days: Raise awareness, align functions and mobilize resources, including a strong sponsor

 

  • Engage and align expectations

Raise awareness across functions of what intelligent automation can do, and define who will lead the charge.

  • Identify existing transformation initiatives

Consider all existing channels and in-flight programs to reduce any business disruptions.

  • Organize around a program of work

Dedicated financial and human resources will become critical success factors.

  • Identify your automation evangelists

A core, blended delivery team is essential in establishing the tools and methods that will enable your intelligent automation program.

 

Proof of concept

30 - 60 days: Assess initial opportunities and conduct a proof of concept.

 

  • Decide on a methodology, from assessment to deployment

Agree on a methodology that will work in your organization to assess opportunities and aid deployment.

  • Create a matrix for assessing and prioritizing automation activities

This will help you identify quick wins and deliver value early using predefined prioritization criteria.

  • Combine automation with other transformation levers

Consider automation in conjunction with other transformation levers such as process engineering and system integration.

  • Conduct a technology capability assessment

Review the existing technology landscape in detail to prepare your infrastructure.

  • Define your capability delivery model

Agree on how you will build an internal automation capability.

 

Prepare to scale

60 - 100 days: Assess proof of concept results, define your framework and build a roadmap to begin development at scale.

 

  • Assess and select vendors

Choose a vendor that meets the needs of today and tomorrow and gives you scalability and accelerated integration across different products.

  • Deploy a proof of concept to assess suitability

Test to see whether the vendor’s technology is fit for purpose, robust and scalable across your organization.

  • Deploy infrastructure requirements

This will become a critical element to move into production at scale, beyond the first 100-day period.

  • Define and start building your Center of Excellence

The new digital operation will require a framework for governance and change.

  • Develop an adoption roadmap

Outline what your automation journey looks like based on your defined case for change and business priorities.

 


Our approach

We enable organizations to achieve business-wide digital transformation:

  • Holistically joining business strategy to digital strategy
  • Integrating high volumes of data to predict, influence, and respond to market disruptors
  • Powered by intelligent automation to drive business outcomes
  • Delivering one of the leading customer and employee experiences
  • Creating among the best opportunities for innovation
  • Increasing human ability and business agility
  • Helping organizations get prepared, ready to compete, and own their future

Learn more about our Intelligent Automation alliance partners

Learn more about our Intelligent Automation Strategy services

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Insights from our lab

 

Client stories