Industries
We have a rich understanding of the unique challenges and opportunities facing your industry in the digital era. When digital transformation strategies are informed by a deep understanding of industry dynamics, results soon follow.
Insights
See KPMG's view on how digital transformation applies to today's companies.
To thrive in the digital era, financial services companies must unlock agility and innovation.
Mobile wallets. Virtual currencies. Next-generation credit scoring. Digital disruption is driving massive change in financial services. Those who know how to take advantage are taking the lead, tapping into data in new ways, launching new products and services, and revolutionizing customer connectivity.
Driven by digital, customers have changing expectations for how they want to experience financial services products.
Use digital technologies to transform how fast and responsively you deliver products and engage with employees.
Combined, new digital capabilities are enabling greater customer connectivity, enhanced customer experiences and more in-depth analytics which leads to revenue and efficiency gains while reducing risk. As the pace of change accelerates, opportunities for digital transformation come from many directions.
In this fast-evolving market, offering a superb customer experience—one that that is seamless, personal, on-demand and relevant across all channels—is essential. So is using data and analytics you can trust. Data insights allow you to truly know your customers and is the driving force behind reimagining your offerings.
At KPMG, we believe digital transformation demands more than digital expertise – it’s about making the whole business more agile so it can experiment, learn, change and move forward.
The customer experience is about to become the new battleground.
The industry faces challenges that weigh on profits.
KPMG is working alongside the world’s largest banks, financial institutions, and payment service providers, helping to develop payment strategies for the future.
The customer experience is about to become the new battleground.
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Principal, Financial Services Strategy Leader, KPMG (US)
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