Customer-first: Real insights

Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.


Learn about customer-centricity and becoming a connected enterprise in our insights below. 

Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG US

+1 404-222-3360

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Customer experience excellence report 2019

The connected experience: More than 7500 U.S. consumers say who is succeeding in the war for customer loyalty.

The future of the front office

Simply interacting with the customer is not enough. Leading front office organizations have begun to respond effectively by embedding awareness of and benefit to the customer in every aspect of the business. Learn how to make stronger connections with your customers in every interaction.


Tune in to discussions with KPMG advisors on today's customer experience and customer-centricity issues.


Get perspectives from our advisors about delivering customer experience with excellence from anywhere in your enterprise.


Is your business customer-centric? Register for our free diagnostic tool to find out.

1. Take the survey

Answer key questions to assess how customer-focused your business is in each of eight capabilities.

2. View your results

The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks

3. Customize and download

Choose which benchmarks you want to appear on your graphical report, download and share.

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