Customer-first: Real insights

Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.


Learn about customer-centricity and becoming a connected enterprise in our insights below. 

Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG (US)

+1 404-222-3360

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Me, my life, my wallet: Second edition

How well do you know your customer? Customer insight is a vital strategic business asset but few companies are able to harness it effectively. In the second edition of our "Me, my life, my wallet" research we’ve continued our exploration of the multidimensional customer – what’s truly driving behavior and choices, and how this is set to change as the customer of tomorrow emerges.


Tune in to discussions with KPMG advisors on today's customer experience and customer-centricity issues.


Get perspectives from our advisors about delivering customer experience with excellence from anywhere in your enterprise.


Is your business customer-centric? Register for our free diagnostic tool to find out.

1. Take the survey

Answer key questions to assess how customer-focused your business is in each of eight capabilities.

2. View your results

The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks

3. Customize and download

Choose which benchmarks you want to appear on your graphical report, download and share.

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