Customer first: Real insights

Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.

 

KPMG has conducted annual global studies of customer experience excellence for more than 10 years. The 2019 survey received responses from over 7500 U.S. consumers, and they told what they think about who is succeeding in the war for customer loyalty.

2019 U.S. customer experience excellence report

 

Learn about customer-centricity and becoming a connected enterprise in our insights below. 

More insights

Podcasts

Tune in to discussions with KPMG advisors on today's customer experience and customer-centricity issues.

Blogs

Get perspectives from our advisors about delivering customer experience with excellence from anywhere in your enterprise.


 

Is your business customer-centric? Register for our free diagnostic tool to find out.

1. Take the survey

Answer key questions to assess how customer-focused your business is in each of eight capabilities.

2. View your results

The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks

3. Customize and download

Choose which benchmarks you want to appear on your graphical report, download and share.

 

KPMG complies with the auditor independence rules of the AICPA, SEC, PCAOB and DOL. As a result, some services, including follow-ons to the diagnostic tool, may not be available to our audit clients and their affiliates. KPMG audit clients should check with their respective lead audit partner for more information.

 


Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG US

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