2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
KPMG teams are here to help you identify and solve the challenges that stand in the way of your growth and progress. Everything we know (and everything we know how to do) is focused on achieving your objectives. KPMG people are known for being refreshingly practical, results-focused and down-to-earth: if we do the work, we deliver the value.
KPMG teams immerse themselves in your business and we identify completely with your objectives and priorities. We were one of the first to align services with client sectors, but we also make a point of learning what makes you different from your competitors. Your business is our business, and that’s why KPMG people will feel more like colleagues than consultants.
KPMG teams help you frame the challenge, they map out a path to the solution and then stay with you until they have delivered what is required. KPMG can put exactly the right people round the table to meet any client need, however specific. Those people draw on a hinterland of tools and methods, assets and accelerators that have been proven to keep the right things happening at the right time.
KPMG teams combine deep functional and industry knowledge with proven practical skills in the implementation of technology. We can help you throughout your digital transformation journey, from big-picture strategy to the deep detail of roll-out and governance. A focus on practical business outcomes helps to maximize the return on your investment in technology, past and present.
There are many objective reasons to choose KPMG, from our global reach and deep sector insight through to our teams' broad business knowledge and technology implementation skills. However, the clinching reasons to work with us, according to clients, are the quality and commitment of the people we put on your team.
We are here to help engage your customers, accelerate your business and drive your performance. We are here for you.