Client Story

A journey to transformation for Spectrum Health

KPMG helped Spectrum Health create a unified employee experience on the ServiceNow platform.

Tim Williams

Tim Williams

Principal, Advisory, CIO Advisory, KPMG US

+1 303-898-1927

Spectrum Health
Healthcare provider
Enterprise Service Management transformation with ServiceNow


Learn how KPMG helped Spectrum Health provide quality and consistent employee experiences while simultaneously improving the efficiency and effectiveness of its service delivery teams using the ServiceNow platform to enable the business transformation.


We were lacking integration, and we were lacking in new business capabilities. We saw this as a great opportunity to ratchet our perspective and our vision up a level, and not just think about IT. Let’s think about the business. Let’s think about the employee.
Burt Smith, Director, Enterprise Operations, Spectrum Health