Technology infrastructure transformation
- Artificial intelligence (embedded within ServiceNow)
- Machine learning (embedded within ServiceNow)
Technology infrastructure transformation
in IT service management
of transparency and governance
to IT services via service catalog
employee connection to information
Click on each part of the journey to learn more about our client’s transformation.
Looking for the “one way” forward after acquisition-fueled growth.
Albertsons is committed to “one way.” Meaning that, as large as the company becomes, it aims to remain unified in its vision and in the systems and tools that support it.
Acquisition-fueled growth naturally opens the door to “many ways.” By 2019, different divisions and subsidiaries had their own back-office solutions. People, processes, and data were becoming more siloed.
A different kind of company might have assumed that decentralized processes are an acceptable consequence of multiple acquisitions. Or that you can’t be one of the biggest industry players and move with startling speed and agility when it comes to acquisitions. But accepting trade-offs like those is not the Albertsons way.
290,000+ Albertsons employees come together every day in the cloud.
Today, cashiers at 2,200 stores all log their hours via the same mobile app. That data flows seamlessly to payroll, and across the enterprise-- where it’s available for everyone from store managers making data-driven staffing projections to CFOs reviewing budgets.
Back-office staff spend less time on manual processes and more on analyzing data in ways that help lower costs and improve performance every day, and inform due diligence during acquisitions.
HR executives and business managers find it easy to access candidate information, share observations and schedule interviews, quickly and easily moving the right candidates through the hiring process.
And candidates who become new hires, continue through the same efficient, cloud-based environment as they complete onboarding and get to work—already a part of Albertsons’ “one way.”
Making sure the “one way” continues to be the best way.
Long before the go-live date, Albertsons was collaborating with Oracle and KPMG about future initiatives. They wanted to know what to expect from upcoming product releases and how they should be planning to leverage new functionality.
The company’s agile mindset combined with its investment in Oracle Cloud and KPMG Powered Enterprise will keep it in a position to continue evolving, always finding the best way forward as one, strong enterprise.
Click on a phase to scroll down to its description.
Implementing the core ServiceNow applications
Before helping the client create an improved IT function, KPMG first had to build the infrastructure that would power it. KPMG built it on the ServiceNow platform. As a ServiceNow alliance partner, KPMG has significant experience in exploiting that platform’s capabilities to connect and power the operations of large businesses and governments alike.
KPMG kick-started the engagement with implementation of the core ServiceNow IT Service Management (ITSM) applications: service catalog, incident reporting, and problem and change management, among others. They automated activities, digitized existing functions, and documented procedures around both system processes and business processes. They gave the client the ability to remain fully functional in the event of a staff change.
By being deeply familiar with the requirements and expectations of specific occupational roles, and by understanding how specific tasks are completed, KPMG was able to tailor the ServiceNow digital enablement program to assist in those tasks at even the most granular levels. With a foundation of functionality established, KPMG then worked to expand the coverage areas.
Bringing automation to more operational areas
Once the standard ServiceNow functions were implemented, KPMG began a digital modernization by deploying the ServiceNow human resources delivery, demand management, portfolio management, and integrated security and risk controls application suites. This “next tier of capability” helped bring IT, human resources, and risk into the modern age.
As KPMG deepens its professional relationship with the state, the project evolves as needs do. With each area addressed, eyes turn to the next opportunity to utilize the platform for further improvement in IT and business operations.
Keeping the engine humming
Today, KPMG continues its work with the state government, helping it make full use of the transformed system’s powerful tools. The state’s information technology resources and the Department of Human Services are already using their enhanced capabilities to help drive other projects. Working collaboratively, KPMG and the client are jointly determining how best to use the state’s limited financial resources to meet immediate citizen needs while readying the ground for future projects.
The improvements benefit every taxpayer and citizen in the state, either as a consumer of services, funder of services, or both. They allow the state to be an even better steward of the limited public funds it receives each year. The impact of the effort is felt far and wide. It brings better service to the people and gives them better value for their dollar.
KPMG and ServiceNow: An alliance of strength
KPMG is a trusted ServiceNow alliance partner, regularly harnessing the power of this industry-leading workflow platform to serve the needs of governments and businesses alike. While ServiceNow is the engine, KPMG, in essence, tells it what to do. By understanding client challenges, and with deep experience in digital transformations and process management, KPMG designs and implements solutions that bring organizations new levels of transparency, security, and efficiency.
Would you like to know more about the ways digital transformation can improve and increase your organization? Talk to us.