Client Story

Global grocer enhances the employee experience

KPMG helped Ahold Delhaize transform IT and HR functions with an agile approach, maximizing capabilities on the ServiceNow platform.

Mitch Kenfield

Mitch Kenfield

Principal, Advisory, KPMG US

+1 404-222-3295

Ahold Delhaize
Consumer goods and retail
IT, HR and Enterprise transformation with ServiceNow


The 2018 merger of Ahold Delhaize prompted the need to bring an existing ServiceNow platform into a common enterprise services management platform. Ahold’s vision of enterprise service management was focused on the customer experience: a personified digital experience that would allow them to have the end-to-end service for both internal and external customers. The enterprise transformation happened in the midst of COVID-19.

See how KPMG helped Ahold Delhaize engage employees on the frontlines of an essential fight. 

Working with KPMG we were able to take our implementation to the next level.
Lisa Schadt, Director, Service Management, Ahold Delhaize