KPMG and ServiceNow helped a large insurance company serve its global workforce with standardized, automated and radically simplified HR service delivery.
This global insurance company prizes innovation to drive new engagement with customers, as it looks outward to reshape its business. When their leadership turned attention inward, toward employees, it wanted a similar bold approach. As the company analyzed how its workforce accessed Human Resources through self-service, they asked, “Why not start by assuming employees were customers, with expectations shaped in their daily lives outside the workplace?” They then invited KPMG to help create a suitably ambitious solution.
Teaming closely with our client, KPMG used its Powered Enterprise HR offer and the ServiceNow cloud platform to deliver the results. Now, wherever they work, 60,000 of our client’s employees enjoy a uniform HR self-service experience, designed to leave them consistently satisfied customers. The company’s success has only deepened its long relationship with KPMG, and given the insurer what it really needs – a trusted global adviser, ready for any challenge.
Using the pre-built solutions in KPMG Powered HR enabled by ServiceNow, our client has evolved a number of disparate regional human resource approaches into a single 21st century operating model. Benefits to the client include:
The use of KPMG Powered HR enabled by ServiceNow helped to standardize, automate and radically simplify our client’s HR service delivery worldwide. KPMG:
Sophisticated clients appreciate the tested, ready-to-use portfolio of roadmaps, processes, tools, and project accelerators embedded in Powered Enterprise HR. They free client leadership and KPMG professionals to deliver the nuanced thinking—the grey matter—that will connect those solutions to their specific needs.
KPMG draws upon deep experience with cloud migration solutions with providers such as ServiceNow, Workday, and Oracle, and helps clients establish, expand, and manage their technology relationships.
Technology-enabled simplification has shifted the company’s HR focus toward workforce strategy and away from tactical case resolution. Clients value our help anticipating and managing such positive ripple effects on culture and behavior.
KPMG complies with the auditor independence rules of the AICPA, SEC, PCAOB and DOL. As a result, some services described herein may not be available to our audit clients. KPMG audit clients should check with their respective lead audit partner for more information.