This FORTUNE 100 company has a large, diversified healthcare product portfolio. Manual processes and redundant work along with inconsistent data and reporting pushed costs up and stressed effective communication and decision-making.
For this company to continue delivering the innovative products healthcare professionals and families expect, it needed to add intelligent automation as part of its transformation. Based on a long relationship, the company called on KPMG to use intelligent automation to boost process efficiency, functional excellence, and employee experience.
For this client, KPMG built, deployed, and supported 10 Blue Prism-based RPA pilots to assist with the back-office transformation in global services. We also created and deployed a series of Appian-based digital transformations, including the company’s worldwide medical device regulatory information management that unified processes and data for new filings, renewals, and changes with health authorities across the approximately 30 million registered devices in 160 countries. This work:
As technology evolved, KPMG's ongoing work for this client expanded from business process management to include sophisticated intelligent automation to further improve back-office processes, make work more efficient, and enhance the employee experience. The expansion included using intelligent automation to help transform IT, IT finance, research and development, manufacturing, and regulatory affairs across worldwide locations. These are just a few project examples:
When digital transformation was not optional, this company counted on the KPMG team’s experience, knowledge, and tools to continue the company’s ongoing success.
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