As a world leader in next-generation mobile communications, innovation has been a fundamental pillar of Qualcomm’s corporate strategy. The company acquires and incubates businesses that design, develop, and market products that sell to consumers, through channel partners, and to other businesses.
Historically, each new business operated autonomously, but Qualcomm found that it was spending too much time and money on the deployment of internal support functions instead of focusing on go-to-market strategies. Qualcomm needed a common set of processes and an enabling IT architecture that would support various e-commerce business models so new businesses could adopt them quickly and easily.
With valuable help from KPMG and a core set of cloud service providers, Qualcomm and its new businesses now focus on their corporate strategy and continue to innovate without having to build a new infrastructure with each launch. Benefits include:
In a situation that called for breakthrough thinking, KPMG helped Qualcomm develop a transformative business model. By removing the burden of building an internal support organization for each of its new businesses, we enabled teams to focus on strategy, markets, and growth. Our approach included:
Process design: To speed time to market for new solutions, we designed and documented a set of processes to support the e-commerce and back-office operations of Qualcomm’s emerging businesses.
Architecture design: We designed a reference IT architecture to support the company’s e-commerce, back-office process, and functionality requirements. We helped the company define a 100 percent cloud-based software-as-a-service architecture encompassing hundreds of core business processes that help it incubate start-up firms and empower them to enter the market faster and at a lower cost.
Technology selection: We helped Qualcomm source and select cloud and SaaS vendors to support the end-toend architecture design.
Proof-of-concept deployment: Our team conducted a proof of concept with several SaaS vendors to demonstrate the enabling architecture and its interoperability with core processes and technologies.
Education: We hosted a series of meetings to facilitate Qualcomm leaders' and managers' understanding of key aspects of using, building, and delivering cloud services and solutions. The sessions included discussions about privacy and security when using the cloud, e-commerce and mobile-payment models, customer experience management, and control.
Whatever agility means in your organization’s context, you can’t view it through a single lens such as processes or technology. Instead, you need to approach your transformation program from an end-to-end value chain perspective, considering how every component of the value chain will benefit from greater agility.
Resolute alignment to a particular technology, vendor, or way of doing things may not be in your best interest. Instead, you should start by defining your anticipated business outcomes, and then explore the opportunity with a range of providers, including lesser known companies willing to invest in bringing to life a solution that addresses your unique needs.