Terra Powers:
Albertsons Companies is a leading food and drug retailer across the country. We have 250,000 plus employees. We are a nationally strong company. But we are also your local supermarket that you like to visit with your family. Challenges that we face at the store with relation to HR technology had a lot to do with the recruitment process. The candidate experience, the hiring process. It was a lot of clicks. It was cumbersome.
Naini Mandala:
We are looking at how do we improve both our processes and our tool sets to better attract, retain and develop talent within the organization and we can bring all of those disparate systems into one in one environment.
Traci Yewell:
Albertsons chose the Oracle Cloud platform mainly because of its ability to process payroll in a timely fashion for such a large population.
Naini Mandala:
We've already chosen Oracle to be our finance ERP solution provider and Oracle's platform also brought in the various functions of HR toolkit that we are looking at.
Terra Powers:
All of our programs are going to be inside of HCM Cloud. They're all going to speak to each other. The succession planning module, the compensation module, the recruitment module, the learning module. This project is going to revolutionize our analytic capabilities when it comes to data. I spend a lot of time in my current role building reports, pulling information, taking queries, trying to put that together. HCM cloud is just going to remove that need for me to do all that work.
Naini Mandala:
The powered enterprise approach was the main driving factor in our selection of KPMG because it's provided a framework for us to easily start the project into the industry best practice.
Traci Yewell:
They already had a trusted approach and ideas on how we should move forward as an organization. It was amazing. Truly, I have not, in my previous experience, been able to progress in a project this fast because we already had a lot of the materials, deliverables, strategic roadmap. Everything was truly laid out for us and that was a pleasant surprise.
Terra Powers:
KPMG has really helped us take a concentrated look at how we deliver our HR services and whether or not that's the best way moving forward. They've challenged us politely and respectfully on what we have done to make us look at it maybe in a different way.
Naini Mandala:
We are able to envision the end to end life cycle of an associate and then we are taking this approach of a digital first, digital anywhere, anytime kind of an approach. So we can, one, delight our associate and our fundamental belief is that when they're happy, they are more engaged. They are going to be more engaged with our customers in the stores and that's the approach we are taking to ensure that associate is the center [inaudible 00:03:02] the experience.
Traci Yewell:
KPMG is really assisting us with understanding a new operating model. So to come up with a strong call center and a strong HRIS team and even splitting out the HRIS team into an operations team that can really focus and be dedicated on certain areas of the company, but doesn't take away from the day to day support model and to really see a model that you can sort of see how it could work in the future and be a positive effect for our customers, right? Our internal associates. It really did help us realize we could support them better.
Naini Mandala:
Another important aspect of this whole program that was eyeopening to me was we were able to create conference room pilots and able to get the users onto the actual software with the configurations that they're going to be able to use in the future all the way from phase one of the program. So it makes it such a big difference from an adoption and change management standpoint.
Terra Powers:
This experience has been really different from any project I've been in. I think that has a lot to do with KPMG and their guidance. It was a really aggressive timeline and I think when I first looked at the timeline, I thought, wow, that is a lot of technology and process to accomplish in such a short amount of time. We had the right people in the conversations and everybody was guided in a way that really helped us stay on task, make decisions, which sometimes is hard with a large project and a lot of voices at the table and get to where those benchmarks that we needed to get to in order to successfully roll this out.
