A major U. S. oil producer
Energy, natural resources, and chemicals
Reimplement a stalled Microsoft Dynamics 365 Field Service deployment
Microsoft Dynamics 365®
Operations expense savings from worker efficiency
Gain in production volumes
As the model for enterprise-wide transformation
Click on each part of the journey to learn more about our client’s transformation.
Looking for the “one way” forward after acquisition-fueled growth.
Albertsons is committed to “one way.” Meaning that, as large as the company becomes, it aims to remain unified in its vision and in the systems and tools that support it.
Acquisition-fueled growth naturally opens the door to “many ways.” By 2019, different divisions and subsidiaries had their own back-office solutions. People, processes, and data were becoming more siloed.
A different kind of company might have assumed that decentralized processes are an acceptable consequence of multiple acquisitions. Or that you can’t be one of the biggest industry players and move with startling speed and agility when it comes to acquisitions. But accepting trade-offs like those is not the Albertsons way.
Company-wide opportunities
Finance Opportunities
HR Opportunities
290,000+ Albertsons employees come together every day in the cloud.
Today, cashiers at 2,200 stores all log their hours via the same mobile app. That data flows seamlessly to payroll, and across the enterprise-- where it’s available for everyone from store managers making data-driven staffing projections to CFOs reviewing budgets.
Back-office staff spend less time on manual processes and more on analyzing data in ways that help lower costs and improve performance every day, and inform due diligence during acquisitions.
HR executives and business managers find it easy to access candidate information, share observations and schedule interviews, quickly and easily moving the right candidates through the hiring process.
And candidates who become new hires, continue through the same efficient, cloud-based environment as they complete onboarding and get to work—already a part of Albertsons’ “one way.”
Company-wide success
Finance Successes
HR Successes
Making sure the “one way” continues to be the best way.
Long before the go-live date, Albertsons was collaborating with Oracle and KPMG about future initiatives. They wanted to know what to expect from upcoming product releases and how they should be planning to leverage new functionality.
The company’s agile mindset combined with its investment in Oracle Cloud and KPMG Powered Enterprise will keep it in a position to continue evolving, always finding the best way forward as one, strong enterprise.
Finance Vision
HR Vision
Real goals and relevant functions
Despite the unsuccessful first launch, the client understood that the Dynamics 365 Field Service application was the right solution for automating and connecting operations, so the need for an initial technology review and selection process was eliminated. The client’s basic goals were also already well-defined: to implement a scalable Microsoft Field Service foundation that would optimize routine, ad-hoc, and maintenance tasks for their production, maintenance, and reliability workers in the field.
The key to a more effective deployment would be to bring a “business value first” approach to the project by defining leading practices that would drive value for the business overall and then configuring Dynamics 365 to meet those objectives. It would also require prioritizing which field service tasks mattered most to employees and ensuring they worked well before adding other functions. Before the project began, our KPMG team spent weeks with the client’s Information Technology (IT) team to establish clear business objectives for the new deployment and review existing problems. Putting in this time at the start helped to build acceptance among management and local stakeholders as the project moved forward.
Building a strong foundation
In designing and constructing a solution for the client’s initial unconventional asset, our team needed to balance specific local requirements with the broader goal of establishing a strong foundation that could be scaled and adopted more widely in the future. While focusing on the initial asset deployment, our team engaged with other regional assets, gathering requirements to inform design decisions for a scalable company-wide solution.
While the Dynamics 365 Field Service app can be used to connect and automate a wide range of activities, our team began by focusing on the most common recurring tasks at a single unconventional asset, such as routine inspections. The new configuration would allow field service workers to log onto the system to find their daily routes for recurring tasks across multiple locations; record their activities; and report leaks, malfunctions, or other relevant information.
Because recurring tasks tend to be numerous, frequently executed, and relevant to other activities, establishing strong performance on this function was a critical first step in our initial deployment. After that, our teams worked with IT managers in the client’s Houston offices and on-site personnel in the field office to design other key functions, such as routine maintenance, alarm responses, and ad hoc responses to problems found during inspections. The data gathered through these activities would also help on-site managers to anticipate possible problems or performance issues—such as lower-than-expected oil or gas flows—before they become serious enough to produce an alarm or cause a downtime event.
Combining the industry knowledge of the KPMG Energy, Natural Resources & Chemicals practice with the Dynamics 365 experience of our software platforms and implementation specialists let us create a solution that was tailored to the initial asset, but only lightly customized, and thus scalable to other locations.
Quick acceptance and tangible benefits
Ready for the next stage?
The successful redeployment at the initial unconventional asset has established a strong basis for developing a wider “Connected Field Worker” cloud-based platform across the client’s entire range of assets. KPMG continues to work with the client on related IT projects, but the decision to move forward with such a major enterprise-wide transformation may require greater support from senior management and other stakeholders.
The KPMG Energy, Natural Resources & Chemicals practice offers oil and gas clients the experience and knowledge to respond to changing market conditions and execute dynamic business strategies through digital transformation. Along with consulting services, we also bring industry-specific insights to tax and audit projects. Learn more: Oil and Gas (kpmg.us)
Let’s talk about where you are now and your goals for the future.
