Today’s companies need to take a hard look at how, and if, their organizational design is helping them meet customer needs and demands. By sitting back, businesses may soon find customers looking to spend their dollars elsewhere.
To attract and retain talent, businesses must focus on the employee experience they are creating. With technology improving personal lives, employees expect to see the same intuitive and up-to-date technology at work. When it comes to HR, both current and prospective employees will expect improved experiences within recruitment, training and development, and collaboration and productivity.
Intelligent automation (IA) is a truly transformative technology. Using advanced software algorithms to mimic human behavior, IA is ideal for replacing repetitive, high-volume and labor-intensive tasks that tend to gum up non-core, yet critical, internal services.