Align your enterprise for direct-to-consumer growth
Consumer & Retail leaders: Build trust and sustain growth with seamless, relevant, and engaging direct-to-consumer experiences.
To create sustainable value, break through silos. Link systems and data. Strengthen connections across your enterprise.
Customer and employee expectations keep increasing. So do opportunities to drive direct-to-consumer (DTC) growth through greater personalization and higher efficiency.
Yet, despite your investments in digital, your organization may still be challenged to deliver seamless DTC experiences across channels. Among the most common reasons: functional silos and disjointed systems. If you’re tired of such limitations – especially given the pace of disruption – it’s time for change.
It’s time to evaluate your digital ecosystem and DTC strategy, and then harmonize and align those resources through a customer lens. That way, you aren’t creating point solutions in isolation. Rather, you’re aligning systems, processes, and functions together to improve DTC experience, enhance efficiency, and drive sustained growth across the enterprise.
KPMG Connected Enterprise for the Consumer & Retail sector offers a roadmap for making that happen – positioning your organization to continue innovating and scaling over time.
Featured content
Consumer & Retail: An executive guide to driving DTC growth
Direct-to-consumer is more than a channel. It’s a chance to transform your business for efficiency, experience, and growth. How can you strengthen connections across your enterprise to give consumers what they’re looking for?
Read moreAre you ready for the future of commerce?
To deliver seamless customer experiences, you need to connect functions, systems, and data. Explore the four pillars that define the customer-centric future of commerce.
Client story
Leading the pack in digital commerce
This client initially aimed to cut costs in what it believed to be a supply chain issue. We helped them think beyond fulfillment and gain a direct relationship with pet owners.
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KPMG Digital Maturity Assessment
Assess your digital maturity as a Connected Enterprise aligned around your customers - and see how you compare to industry best practice.
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Break out: From ordinary to extraordinary
Results from the 2022 US Customer Experience Excellence Report
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