Insight Modernize marketing technology: The Integration imperative Is it time for your business to invest in its integration strategy?
Insight Modernize your campaign automation Upgrade marketing campaign technology to deploy more effective efficient messaging
Insight COVID-19: Prioritizing and sustaining the inclusion and diversity agenda Diversity, equity, and inclusion (DEI) needs to be a top business and talent management priority.
Insight Outsourcing and business continuity plans continue to shift GBS leaders planning for COVID-19 recovery should plan for a bumpy ride
Insight The retail industry after COVID-19 Careful planning and agile execution are a must for retailers to meet the challenges of the post-lockdown future
Insight COVID-19: How will sports and live entertainment find a new normal? Regardless of governmental timelines, sports and live entertainment face major hurdles to restarting operations, winning back fans, and regaining profitability
Insight CARES: It isn’t for everyone Here is how CARES applies to hospitals and life sciences manufacturers.
Insight Chick-fil-A: Putting customers at the heart of the fast-food experience A single-minded focus on customers and second-mile service drives customer loyalty.
Insight Beware the EV glut How too many electric car models could hold back progress toward climate goals.
Insight Marriott: Finding the employee journey that connects with customers Take care of employees and they will take care of the customer.
Insight Edward Jones: Putting people at the heart of customer experience We need to think like our clients. Anticipate their needs before they know they have them.
Insight Navy Federal Credit Union: Demonstrating empathy creates customers for life A lesson in customer experience excellence from a financial services leader: "Give customers a seat at the table"
Insight Customer excellence in the U.S.: Creating experiences that matter Discover how top brands are delivering a high-quality experience - each time, every time.
Insight The CMO's new role – Optimizing the customer experience In today’s data-driven marketplace, ROI depends upon the chief marketing officer fostering a customer-centric organization.
Insight The Harvey Nash/KPMG 2018 CIO Survey, Part 3 At top transformation priority: Enterprise-wide customer centricity
Service Customer-centric business With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth. Read more