Customer First: Real Insights

GBS leaders planning for COVID-19 recovery should plan for a bumpy ride

Careful planning and agile execution are a must for retailers to meet the challenges of the post-lockdown future

Regardless of governmental timelines, sports and live entertainment face major hurdles to restarting operations, winning back fans, and regaining profitability

Here is how CARES applies to hospitals and life sciences manufacturers.

What drives sales wins?

CHROs must play a pivotal role in response.

A single-minded focus on customers and second-mile service drives customer loyalty.

How too many electric car models could hold back progress toward climate goals.

Take care of employees and they will take care of the customer.

Automotive dealers have been under threat for decades.

We need to think like our clients. Anticipate their needs before they know they have them.

A lesson in customer experience excellence from a financial services leader: "Give customers a seat at the table"

The future of automotive innovation: the coming transition from internal combustion engine to the internal computing engine

Discover how top brands are delivering a high-quality experience - each time, every time.

Retailers need to look at store labor as an investment—not an expense

Early integration planning is key to realizing deal value in upstream oil and gas

Generating actionable growth strategies with data at traditional banks requires agility, small data and a diverse culture.

How consumer and retail incumbents are using transactions to stay competitive

The collision-repair market will soon need new reliable sources of profit as smarter cars create safer roads and fewer accidents.

Financial services firms are dashing to adopt crypto and blockchain technologies through M&A. Here are some strategies for success.

Procurement’s relevancy relies upon creating a customer-centric experience for the internal customer.

Life sciences and healthcare organizations need to become future-proof from risk to gain an advantage with emerging technologies.

A new set of analytical and communications skills

In today’s data-driven marketplace, ROI depends upon the chief marketing officer fostering a customer-centric organization.

At top transformation priority: Enterprise-wide customer centricity