Maximize customer experience investments for growth

Leverage new perspectives that balance high-quality customer experiences and cost efficiency to fuel business growth

Reimagine CX as the heart of your business for revenue gains

Optimize your CX investment while remaining customer obsessed

The interactions that make customers feel deep connections with a brand, product, or service are based on trust. That trust comes from a sense of being understood and valued, and its expression via customer experience can make or break that vital relationship. Cultivating deep customer engagement requires an investment of time, technology, and research—all focused on making each touchpoint part of a meaningful, strategic customer journey.

Yet customer excellence in today’s marketplace often requires teams to do more with less—drive higher revenue, deepen customer engagement, and deliver on brand promises on every platform or device. Creating a balance between efficiency and CX impact requires leaders to manage a range of technologies, teams, workflows, and revenue challenges while under performance pressure. That means the right data, technology, and guidance is essential.

This is where the expertise of KPMG Customer Advisory comes into play. At KPMG, we know that powerful CX strategies don’t just happen. We deliver in-depth insights that enable businesses to build value by moving customers into new perspectives through the power of CX. We help CX leaders optimize the value of their CX investments to achieve revenue targets and capture new market share. Our team provides support to some of the world's top CX, marketing, and sales professionals, guiding them towards the right investments that yield significant and lasting growth.


KPMG Customer Advisory provides solutions that help organizations optimize resources, streamline business processes, and develop resilience. We invite you to start a conversation with us today and unlock your full potential.

Move customers with new perspectives. Amplify your CX investments with deep customer engagements across every touchpoint

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Contact Us

Jason Galloway

Jason Galloway

Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US

+1 636-614-4250
Scott Lieberman

Scott Lieberman

Principal, US Customer Advisory Leader, Financial Services, KPMG US

+1 212-954-5887
David Klimek

David Klimek

Principal, US Customer Advisory Leader, Healthcare and Government, KPMG US

+1 703-286-8678