Seamless journeys drive better health outcomes and higher operational performance
How easy or difficult is it for a patient to schedule an appointment and be seen by the right provider? How long does it take to complete the registration process at a hospital? And, how is follow-up care provided after discharge? These questions point to just a few moments that matter throughout a patient’s experience.
When experiences are more seamless across a healthcare enterprise, it does more than increase patient satisfaction. For patients, it expands access to care and enables greater health equity. For healthcare organizations, it drives higher operational efficiency and revenue performance.
KPMG helps healthcare leaders identify opportunities to harmonize legacy processes and systems. The goal: smoother, simpler, more patient-centric journeys across your healthcare enterprise. We also help you implement solutions – and manage the organizational change that’s essential to driving adoption and realizing sustainable value.
Prioritize patient experience by starting with quick wins while aiming for transformational impact. KPMG is here to help.
We helped more than 100 hospitals in the client's system look at individual physician data to analyze wait times, cancellation rates and the number of daily appointments offered.
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As a patient experience leader, you’re at the forefront of reimagining healthcare. Ready to amplify your impact? Start by asking these questions.