Insight

Standing up blended learning

Tips for eliminating the distance in a virtual environment

Tina Kelly

Tina Kelly

Partner, Human Capital Advisory, KPMG US

+1 410-949-8442

Now more than ever it’s important to get the right learning to the right audience in the right format.

Today’s challenge for mission-critical initiatives is how to transform immediate learning needs when in-person delivery is no longer available. As organizations take steps to respond to the impacts of COVID-19, incorporating effective virtual learning is imperative. Importantly, how do you:

  • Quickly adapt upcoming classroom trainings?
  • Update content to a virtual delivery format?
  • Create a positive learner experience on a virtual platform?

The following are actionable ideas and considerations to help quickly activate a virtual learning ecosystem:

  • Review and refine upcoming virtual classroom sessions; split and clean up content, increase interactivity, and provide frequent knowledge checks
  • Address immediate regulatory and compliance needs using the best virtual approach possible
  • Deploy short videos or online modules addressing a specific topic or challenge; this allows you to get timely skills and information to your employees
  • Don’t start from scratch and innovate. Consider using a combination of your current technologies to create a multidimensional virtual experience
  • And of course, share best practices with your learning teams to quickly help with adoption

Creating engaging content for remote workers

Designing virtual learning content is different from in-person content. It requires different modes of interaction to keep the learner’s attention and improve engagement.

  • Focus on the learner experience and how it fits into their responsibilities to determine the best delivery methods for materials
  • Practice the 80/20 rule—80 percent active participation and 20 percent passive—by incorporating chat/message features, voting options, or questions to engage the audience and capture feedback
  • Incorporate new material—a new slide, animation, or question—every 5 to 10 seconds
  • Use two facilitators; one can field questions and address any technology challenges while the other teaches
  • Conduct dry runs to test out delivery methods and incorporate virtual facilitation best practices

Key considerations for your long-term blended learning strategy

At some point, recent restrictions to gather will begin to lift and America workers can begin to work out of the office again.

  • Return to your learning and development vision, strategy, and brand and ensure it’s based on current and upcoming business needs and outcomes
  • Continue to record virtual learning sessions and post them to your internal streaming platform
  • Analyze your learning technology and collaboration tools to ensure you use them to their full extent and determine whether new tools are needed for a more comprehensive and effective blended learning experience
  • Measure learner reaction, retention, and performance in order to evaluate and address sustainment; create opportunities to continuous evaluate what’s working and pivot as needed

We are here to help

Developing a people-first response to COVID-19 will prove crucial during this time. KPMG offers broad learning services including organizational effectiveness, strategies and programs, design and development of learning assets, learning evaluation, learning tool and technologies, and learning as a service. 

Visit COVID-19: Work reimagined and explore our resources to help you drive the way forward with resilience, recovery and vision.