When your co-worker is a robot
When your co-worker is a robot

When your co-worker is a robot

Learn how intelligent automation is not so much a threat to the human workforce as it is the next evolutionary step toward ever-smarter, productive, and innovative employees.

Managing talent development in the age of intelligent automation

If it hasn’t already done so, your company is probably considering intelligent automation and robotic labor to handle routine, repetitive tasks as way to cut costs and increase efficiencies.

This evolution of the workforce is inevitable and will become even more dramatic as technology advances. It is estimated that digital technologies will change the landscape of the knowledge worker, with technology performing the equivalent of approximately 120 million employees by 2025.

But in the excitement surrounding these changes in the nature of work, companies must also focus on their human employees, whose roles will also change dramatically as “bots” increasingly become their co-workers. Intelligent automation is not so much a threat to the human workforce as it is the next evolutionary step toward ever-smarter, productive, and innovative employees. At the same time, companies need to step up their hiring of those workers who have technical skills to facilitate this digital revolution.

Looking at the talent landscape today, we find that most strategies are rooted in a pre-digital human resources model, and organizations will need to retool their talent strategies to keep up with the growing use of automation. The digital agenda is going to demand a modern talent-management strategy—one that is deliberate but agile enough to withstand the rapidly evolving workplace disruptors.

That means roles and responsibilities will need to be redesigned, and new digital competencies may be required. This retooling will likely lead to the creation of new career paths and progressions as employees shift from repetitive, manual tasks to higher value work, like strategy and analytics. These changes will naturally need to be incorporated talent-acquisitions strategies.

So, how can companies prepare for what is expected to be a monumental change in the nature of work? Here are some questions to ask:

  • How engaged is your talent team in evaluating the impact of technology strategies?
  • How engaged is your tech team in contributing to talent planning?
  • Is your digital and analytics team involved in decisions across sales, marketing, supply chain, customer experience, and other core functions?
  • How robust is your training capabilities to enable workers to embrace the digital age?

There’s much more to be said on the topic of how companies must adopt new talent strategies need to embrace intelligent automation and robotics to set the foundation for a successful talent ecosystem. For more, please download our publication. 

Living with a robot: How intelligent automation is changing the talent ecosystem

New strategies, competency models, career paths and workforce plans are needed to retool talent management as companies embrace robotic process automation in the digital age.

This blog is one of a series highlighting KPMG’s talent insight series, The future of work, which explores these new realities and how companies can leverage them to unlock value from its greatest asset—their people. To read all the papers in KPMG’s talent insight series, go to www.kpmg.com/us/FutureofWork.