The power of connected customer experiences

Work smarter using automation with KPMG Powered Enterprise | Marketing, Sales, and Service

 

             Overview                 Industry spotlight               Our approach                By function                  By technology 

Choosy customers want you to know them and deliver what they want. 

When marketing, sales, and service organizations work in harmony to deliver exceptional experiences, your empowered customers can see the true value you bring—and are more likely to stay loyal to your brand. A connected front office will help you deliver and satisfy their needs.

With KPMG Powered Marketing, Sales, and Service, you can become a customer excellence powerhouse. With a new operating model and leading practices from KPMG, you can use the latest technologies to gain access to a more complete view of your customers using information from every part of your organization—and get it faster. We provide the strategy and pre-configured templates and processes that will help you avoid the pitfalls encountered in most transformation projects.

 

Put customers at the heart of your decision making 

Powered Marketing, Sales, and Service helps you meet their needs.

  
  

Engage customers across traditional and digital channels seamlessly

  
  

Leverage more customer data to guide your strategy

  
  

Meet customer expectations with a more efficient operating model
 

  
  
  

Break down silos between marketing, sales, and service

  
  

Jump-start your technology transformation with pre-tested accelerators

  
  

Automate your approach to lower costs
 

OUR APPROACH

Designed to help you succeed 

By providing the elements you will need to develop, scale, and evolve your transformation program, we help you use strategies and tools that have been used effectively at many organizations. Our framework will help you move forward quickly and confidently.

Intentional customer experiences require better orchestration

 
 
 

86%

of buyers pay more for a better customer experience.

46%

of CEOs put customer experience as a top concern.2  

75%

of organizations are accelerating their investments in creating seamless customer experience.3

1. Pew Research, 2018 
2. SuperOffice Research, 2019
3. KPMG CEO Outlook, 2020

ALLIANCES

Our deep experience with leading providers offers advantages to help you set up a Powered Marketing, Sales and Service environment

We’ll help you implement the industry-leading workflow platform from Microsoft.

     

Ready for a new angle on customer experience?
As the convergence of the front office accelerates, organizations should evaluate how they orchestrate the experience, develop better governance and implement the right technology and data solutions. See the new angle on customer experience.

Powered Enterprise. It’s not just for Marketing, Sales, and Service.

Many other functions in your organization can benefit from the Powered Enterprise approach. We can help you improve across functions to align practices and technologies that will work together for a better future.

  

Contact us

Jason Galloway

Jason Galloway

Principal, Advisory, US Customer Advisory Leader, KPMG US

+1 636-614-4250

Find out what's possible with KPMG Powered Enterprise | Marketing, Sales, and Service

Let’s talk about how KPMG can help you transform your front office functions. Our client-tested methods, tools, and insights will help you get up and running faster so you can focus on your business and what comes next.

Let’s talk about how KPMG can help you transform your front office functions. Our client-tested methods, tools, and insights will help you get up and running faster so you can focus on your business and what comes next.