Value of connection

Transform customer experience, build trust, and accelerate value creation.

The objectives of finance and operations teams at many businesses are insufficiently aligned, resulting in poor decision-making and inefficient resource allocation. In parallel, the two teams rarely collaborate, leading to disjointed internal processes and missed potential opportunities to manage risk and boost growth.

These are some of the stark findings that emerge from KPMG's new survey of 1,300 finance and operations leaders worldwide. However, it is not all bad news: some leading businesses recognize the yawning divide and are actively addressing it. The experiences of these businesses offer a way forward for those that currently struggle. The survey exposes that finance and operations teams are disjointed in multiple areas. But it also shows that there are significant benefits of closer connection.

Key findings from finance and operations leaders



want to play a greater role in driving enterprise-wide transformation in the next 3 years.


Only 38% of senior executives within the two functions are 'very satisfied' with the alignment of objectives and KPIs across the two teams.


are seeking to obtain new skillsets for their function, including data science, predictive analytics and forecasting.



Just 42% are 'very satisfied' with their ability to make informed decisions based on data.


do not coordinate with other business functions when acquiring and implementing new technology.


say their focus on ESG will likely increase significantly in the next 2 years, but 62% are still unclear of their role.


KPMG Value of connection global survey

The KPMG survey of 1,300 finance and operations leaders worldwide shows the value of connection in transforming customer experiences, building trust and accelerating value creation.

Contact us

Dipan Karumsi

Dipan Karumsi

Principal, Procurement and Outsourcing Advisory Practice Leader, KPMG U.S.

+1 614-249-2384
Rob Barrett

Rob Barrett

Principal, US Supply Chain Advisory Leader, US Powered Leader, KPMG US

+1 480-459-3535
Ron Walker

Ron Walker

Finance Transformation Service Network Lead, KPMG US

+1 858-750-7057