Rethinking your organization in the age of automation

Make sure you have the right employees with the right skills at the right time

A conversation that is worth having

Working with leading organizations around the world, we’re seeing entire business value chains being reimagined thanks to digital technology. As such, the implications for the future workforce are going to be significant. In order to position yourself for long-term success, leaders should begin to engage in some of the higher-purpose conversations around how to structure their organization for maximum efficiency and what their workforce will look like in the age of automation.

Organizational design is about aligning your company’s business and human resources needs at the optimal time to ensure you have the right structure in place to staff employees with the right skill sets. This helps the business run efficiently and effectively in a future-proof way aligned to the new ways of working in the age of automation. With technology disruption coming from all sides, it can be difficult to know where to start the conversation. Unfortunately, far too many times, companies put off conversations about the impacts that technology will have on their workforce, as they think it won’t become a reality for another 5 or 10 years. The reality is that these issues need to be addressed today.

What happens when those conversations don’t take place? What we do know is that when a company ignores the concerns and well-being of its workforce, those employees will end up drawing their own conclusions about where they want to work—often to the detriment of organizational morale and performance.

So where to start? A good first step is to develop an understanding of the task-level impacts that automation will have on jobs in your organization. Leadership can then think through how to best reconfigure work, roles, and jobs, so the company can achieve the optimal combination of humans and robots working together. If these conversations are had early on and approached in the right way, it is possible to boost productivity, quality, service, and overall employee satisfaction. What should these conversations look like?

Questions to get you started:

  • How do we best restructure our workforce in light of automation?
  • How should we reskill employees to enable them with the competencies they’ll need in the future?
  • Which skills and capabilities will be most valuable as machines begin to take over portions of traditional work?
  • How can we utilize contingent workers to support our staffing needs?
  • How can we redesign job profiles to attract and retain future talent?
  • What is the impact of automation on the customer experience and the employee experience?
  • How will automation change career pathing and career progression? 
  • How can we profit from these new opportunities while ensuring the well-being of employees?

These are the types of questions leadership teams and boards should be engaged in right now.

So…are you going to let the future simply “happen” to your company and your employees? Or do you want to actively shape the future of your organization as this era of digital disruption and intelligent automation continues to unfold? The choice is yours.

Contact us

Joe Farrell

Joe Farrell

Managing Director, Human Capital Advisory, KPMG US

+1 813-570-2964
Krishna Gathwal

Krishna Gathwal

Director Advisory, Human Capital Advisory, KPMG US

+1 214-840-2000