Designing your workforce for exiting COVID-19 lockdown

It’s time to consider operating model changes and new ways of working.

Robert Bolton

Robert Bolton

Partner, People & Change, KPMG UK

+44 20-7311-8347

Felicia Lyon

Felicia Lyon

Principal, Human Capital Advisory, KPMG US

+1 406-425-5878

Disruption caused by the COVID-19 pandemic has been significant and far-reaching for many organizations. While the specific impacts have varied from industry to industry and workplace to workplace, a common thread is that many businesses have been or will soon be forced to consider changes to their operating mode and ways of working in order to survive.

Across the world, organizations are having to make remarkable changes to how they operate. Many have reacted quickly, doing whatever is required to keep their employees safe and the lights on; some have moved into improving their resilience to this challenge.

We have identified four phases that organizations will move through as they respond to COVID-19. 





Responding to immediate challenges





Managing through uncertainty





Resetting and identifying opportunities




New reality

Adapting to a new world

It’s important to resist the urge to jump to the easiest and most immediate solution. Download the paper to read more about the phases and the workforce requirements of each.