2022 KPMG U.S. Technology Survey Report

Tech maturity leaps forward as enterprises navigate uncertainty

Digital to the core

Rising costs, economic uncertainty, geopolitical fractures, and a global talent crisis have created arduous conditions for today’s businesses. But as the results from our 2022 KPMG U.S. Technology Survey show, many organizations are turning to new and emerging technologies to strengthen customer loyalty, enhance their products and services, protect market share, and win new business.

This is Speed to Modern Technology

Our 15,000+ technology professionals have a wide range of specialties, from AI to analytics and 5G to blockchain. But they’re all dedicated to just one thing: helping technology leaders succeed by accelerating their transformation efforts — starting now.

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Here are a few highlights:

   

    


Widespread enthusiasm for emerging tech

       

      

50%

 

 


of respondents have seen ROI
from AI technology investments



 

       

     

58%

 

 


plan to invest in the Metaverse
in the next 2 years

 

       

      

62%

 

 


plan to invest in Web3
in the next 2 years

 


Improving the customer experience is a priority

     

       

      

52%

 

 


say it’s a top-3 driver of
digital transformation investment
 

       

     

46%

 

 


say it’s a primary goal for their
investment in enterprise technology
 

     


ESG is rising in importance 

     

       

      

27%

 

 


say advancing ESG priorities is a top-3 driver for technology investments
 

       

     

21%

 

 


say reducing their carbon footprint is a top-3 benefit of their cloud program
 

     


High confidence in digital

Organizations have been effective in using digital to advance business strategy

       

      

66%

 

 


very or extremely effective
 

       

     

32%

 

 


moderately effective
 

       

     

2%

 

 


slightly effective
 


Strikingly strong ROI

Most report significant growth in profitability or performance from digital transformation over the last 2 years

   

       

   

21%

     


11%+ increase
 

       

     

36%

     


6-10% increase
 

       

     

42%

 

 


1-5%
 

       

     

42%

     


1-5% increase
 

       

     

1%

     


No increase
 


All-in on cloud, but room to improve

       

      

80%

 

 


of businesses say their cloud-enabled
transitions have been successful
 

       

     

67%

 

 


have yet to realize substantial
ROI from cloud investments
 

       

     

42%

 

 


are behind schedule in
their cloud implementations
 


Obstacles to digital transformation efforts

       

      

44%

 

 


say a lack of key skills is
the number one challenge


       

     

30%

 

 


say the high cost of adding
necessary talent is a top challenge
 

       

      

23%

 

 


say a risk averse culture
is holding back initiatives



Cyber risks persist

     

       

      

42%

 

 


are behind schedule on cyber
security implementations
 

       

     

36%

 

 


say the remote/hybrid work environment
has posed the greatest cyber challenge
 

     

Download the full report and discover how KPMG can help you with digital transformation.


Our Team

Barry Brunsman

Barry Brunsman

Principal, CIO Advisory, KPMG US

+1 612-232-0072
Kyle Kappel

Kyle Kappel

Cyber Security Leader, KPMG US

+1 949-431-7359
Todd Lohr

Todd Lohr

Principal, Digital Lighthouse Leader, KPMG US

+1 215-300-4600
Marcus Murph

Marcus Murph

Principal, CIO Advisory, KPMG US

+1 214-840-2671