
KPMG consumer and retail industry technology insights report
KPMG reports on the state of consumer and retail industry digital transformation, automation, artificial intelligence, and machine learning
Rising costs, economic uncertainty, geopolitical fractures, and a global talent crisis have created arduous conditions for today’s businesses. But as the results from our 2022 KPMG U.S. Technology Survey show, many organizations are turning to new and emerging technologies to strengthen customer loyalty, enhance their products and services, protect market share, and win new business.
Our 15,000+ technology professionals have a wide range of specialties, from AI to analytics and 5G to blockchain. But they’re all dedicated to just one thing: helping technology leaders succeed by accelerating their transformation efforts — starting now.
Here are a few highlights:
of respondents have seen ROI
from AI technology investments
plan to invest in the Metaverse
in the next 2 years
plan to invest in Web3
in the next 2 years
say it’s a top-3 driver of
digital transformation investment
say it’s a primary goal for their
investment in enterprise technology
say advancing ESG priorities is a top-3 driver for technology investments
say reducing their carbon footprint is a top-3 benefit of their cloud program
Organizations have been effective in using digital to advance business strategy
very or extremely effective
moderately effective
slightly effective
Most report significant growth in profitability or performance from digital transformation over the last 2 years
11%+ increase
6-10% increase
1-5%
1-5% increase
No increase
of businesses say their cloud-enabled
transitions have been successful
have yet to realize substantial
ROI from cloud investments
are behind schedule in
their cloud implementations
say a lack of key skills is
the number one challenge
say the high cost of adding
necessary talent is a top challenge
say a risk averse culture
is holding back initiatives
are behind schedule on cyber
security implementations
say the remote/hybrid work environment
has posed the greatest cyber challenge
Download the full report and discover how KPMG can help you with digital transformation.