Today’s IT leaders are expected to deliver far more than always-on software. Agility, innovation, collaboration and value creation are now IT’s goals. A host of new technologies—cloud, AI, analytics, blockchain, low code and more—are making it possible to achieve these goals. But these innovations also create a whole new set of challenges for IT leaders—a completely different “mess” that requires you to rethink what managed services ought to look like today. See what you’ll need.