Insight

Mobile collections challenges and considerations

Understand and mitigate the risks of mobile collections

Kenneth Koch

Kenneth Koch

Principal, Forensic, KPMG US

+1 404-614-8658

Thomas P. Keegan

Thomas P. Keegan

Principal, Advisory, Forensic, KPMG US

+1 212-954-7880

Anthony DeSarro

Anthony DeSarro

Director, Advisory, KPMG US

+1 404-979-2291

In recent years, there has been a significant increase in employees routinely conducting company business over third-party communication channels. As a result of COVID-19, more employees work remotely than ever before, and many use mobile devices regularly. With 96 percent of people having a mobile device according to Pew Research, it is expected that company employees will have text messages/chats, other forms of communications and correspondence, call logs, contacts, social media, app data, photos/video, and more on their devices that could be relevant in investigations or discovery.

Mobile device discovery can be an area of increased risk for companies if they do not fully understand the potential pitfalls. When preservation efforts are required of mobile devices, time is of the essence to capture relevant data.

This article will provide your organization insights into:

  • Scheduling a mobile device collection
  • Understanding the collection challenges
  • Common mistakes to avoid
  • How KPMG can help