The digital agenda has long been recognized as critical. Now, it’s even more important than that.
Successfully executing digital transformation has become a matter of either prospering or struggling to survive as an organization. There is no longer a question of pursuing a digital agenda or not—rather, there is a growing divide between digital leaders and everyone else. KPMG research shows that digital leaders are twice as likely to be very effective at scaling innovation as their peers and three times better at providing positive customer and employee experiences.
The key to digital leadership is hitting the right notes across all dimensions of the IT operating model that support digitally native technical capabilities and deliver value for the business. The most mature organizations have reimagined IT and the role of technology.
Read this paper to learn about the essential attributes of a digitally fluent IT function.
The IT function must go through its own transformation in order to be an effective business partner in a digital world.
The IT function can’t proceed at a single pace anymore—it’s got to be omni-speed, capable of truly responding to the demands of both the market and employees. Siloed, monolithic structures must be reimagined from islands of projects and activities to full-stack architectures and customer experience teams.
Steve Bates, Principal and global leader, KPMG CIO Center of Excellence
