Consumer fairness and protection

Regulatory emphasis on accurate disclosure and fairness principles along with related compliance expectations, including consumer protection and equity, have taken center stage and are driving the need for investment. 

Heightened attention on consumer fairness and protection practices

The 2021 KPMG CCO Survey¹ provided evidence that CCOs have become more focused on the development of defined approaches to strengthen their organizations’ action and controls around consumer protection and fairness.

Industry-specific regulations and consumer protection were their top two regulatory and compliance priorities in 2021, with consumer protection increasing by 18 percentage points since 2019 and generating over twice as many selections since the 2020 KPMG survey.

This publication looks at:

• Cross-industry areas that encompass consumer fairness
• Critical activities driving process improvement and organizational change
• Spectrum of KPMG services to mitigate consumer fairness and protection risks